From the course: Human Resources: Leadership and Strategic Impact
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Ask the right questions
From the course: Human Resources: Leadership and Strategic Impact
Ask the right questions
- A great strategy is more about asking great questions than about giving great answers. Some great thinkers have said it well. Albert Einstein said, "If I had an hour to solve a problem, "I'd spend 55 minutes thinking about the problem "and five minutes thinking about the solution." The management guru Peter Drucker said there are few things as useless, if not dangerous, as the right answer to the wrong question. Think about your organization's strategy. Do you spend too much time finding quick answers and too little asking better questions? When it comes to HR strategy, most leaders are so eager to find answers that they can miss the vital questions. Imagine you're trying to increase customer satisfaction. You might assume the answer is to improve the workers in your call center whose job it is to talk to customers. The leader of the call center has an answer to improving those workers: train the representatives on better service. Finally, HR has the answer to providing training:…
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