How to Create Great Customer Experiences
With Sam Stern
Liked by 103 users
Duration: 35m
Skill level: General
Released: 3/28/2024
Course details
Creating exceptional customer experiences is a vital goal for every company. In this course, customer experience (CX) expert Sam Stern shares practical insights drawn from an array of industries on creating great customer experiences. Learn about the three key stages to deliver memorable customer interactions. Find out how to build memorable moments that lead to great experiences, as well as how to build customers’ anticipation for a great experience. Go over setting and meeting expectations. Learn how to focus on peak moments and experience ends. Explore ways to reinforce positive experience memories and rewrite negative experience memories. This course offers you a comprehensive framework and the tools to architect end-to-end customer experiences that promote loyalty and growth.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
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Contents
What’s included
- Test your knowledge 3 quizzes
- Learn on the go Access on tablet and phone
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