Customer Service: Working in a Customer Contact Center
With Brad Cleveland
Liked by 2,921 users
Duration: 42m
Skill level: Beginner + Intermediate
Released: 3/29/2018
Course details
Do you work in a contact center? This course introduces contact center and service desk employees to skills and knowledge essential for success. It is designed to help you and your team understand the unique environment you are part of, deliver effective service, and cultivate a positive brand image. Key topics include customer expectations, culture, workload, service level, quality, schedules, performance metrics, accountability, ethics, and teamwork. The course reinforces the power of one (the impact of each person) and celebrates the opportunity to represent the organization to dozens or even hundreds of customers every week. Instructor Brad Cleveland also provides valuable tips for handling tough customers, building a customer-focused culture, and enjoying your job.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Motlotlegi Dickson
Motlotlegi Dickson
Surveillance Lead Engineer at Telecommunications Corporation (BTC)
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Motisi Mdojwa
Motisi Mdojwa
BSC Computer Systems Engineering/ISC2 Cyber Security /Prince 2 Practitioner/ Security+ /Network+ /CCENT /BOS ISO 9001:2015 Quality Management System,
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Obakeng Diane
Obakeng Diane
Customer Service Executive at Botswana Telecommunications Corporation (BTC)
Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 3 quizzes
- Learn on the go Access on tablet and phone