From the course: Customer Service Strategy
Customer service excellence is your strategic advantage
From the course: Customer Service Strategy
Customer service excellence is your strategic advantage
- Customer service can make or break you. Your organization must have an effective customer service strategy. I'm going to show you a step-by-step approach to developing a strategy that will stand the test of time and give your organization the edge, and I'll share a lot of examples of what others are doing. My name is Brad Cleveland. I've been focused on customer experience my entire career, and I love it. When customers have great experiences, everybody wins. In this course, I'll show you what it takes to get your customer service strategy right. (upbeat music fades)
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.