Wholesale Customer Service Representative

Rails, a leading contemporary apparel and lifestyle brand, is looking for a Wholesale Customer Service Representative with a proven ability to consistently deliver excellent customer service to boutique clients and find creative solutions to all customer issues.

Key Responsibilities:

• Managing customer inquiries, primarily from RAILS’ boutique clients
• Contacting domestic accounts for shipping approvals, order statuses, and adjustments
• Tracking inventory for OTS orders and allocating inventory to accounts
• Building and maintaining strong relationships with RAILS’ wholesale accounts and account executives
• Consistently providing excellent customer service
• Troubleshooting and resolving problems in a timely manner
• Reviewing return and exchange requests
• Working cross functionally with other departments across the organization as needed to resolve client issues
• Additional responsibilities as required

Requirements:

• Minimum 1 year of experience providing customer service, primarily for wholesale customers
• Apparel industry experience
• Excellent verbal and written communication skills – must be able to maintain consistent and organized communication with customers and sales staff
• Strong computer skills – intermediate Microsoft Office and Google experience at a minimum; must be able to work in an ERP system, and export/create/manipulate data in Excel formats
• Customer centric with positive attitude at all times
• Independent and driven for personal and professional success
• Ability to work successfully in both a group setting and independently
• Creative thinker who is organized and efficient