Warranty Customer Service Representative (Field)

Job Description

David Weekley Homes is seeking a field customer service rep (Warranty Service Representative) to join our Raleigh team.

Warranty customer Service Representatives (WSR's) handle warranty calls made by David Weekley home owners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly. WSR's are responsible for warranty resolution in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers' homes.

This position requires someone who is a self-starter, able to work independently as well as work closely with customers, builders, and sub-contractors in a fast paced environment while achieving high levels of customer satisfaction.

Job Responsibilities

• Coordinate and schedule repairs with contractors and customers
• Follow up, inspect and ensure accurate completion of all repairs
• Hold contractors accountable for results
• Instruct customers on how to maintain their homes as well as communicating what items are not warrantable
• Manage your budget
• Handle multiple tasks, as well as projects within designated timeframes
• Say "no" when necessary and overcome objections in a professional manner
• Responsible for achieving high levels of customer satisfaction
• Performing minor repairs
  
  

Job Requirements

• A positive attitude and good social/interpersonal skills are essential
• Must be able to deal with and remain calm in confrontational situations and deal with negativity
• Previous experience in the home building industry and/or some home repair experience is helpful
• Previous experience in a customer service environment
• A team player that will be able to work closely with Customers, Builders, and Subcontractors in a fast paced environment.
  
  

Benefits

Come and join our winning team recognized by Fortune Magazine as “One of the Top 100 Companies to Work For” 18 times! David Weekley Homes builds in 19 cities across the U.S. and is the largest privately-held builder in America. We offer an excellent benefits package that includes:

• Health Insurance - Medical, Dental and Vision
• Profit Sharing
• Vacation, Holidays & PTO
• 401k and discretionary 8% match
• Employee Stock Ownership Plan
• New Home Discount for Team Member & Family
• Community Outreach
• And More!