VP of Customer Care, Quality & Production GOODALL HOMES Nashville, TN area ***Welcome to Goodall Homes!***
Established since 1983, GOODALL HOMES has become the second largest homebuilder in Middle Tennessee and listed in the top 10 of Nashville Business Journals Fastest Growing Private Companies and The Tennesseans Top Places to Work for five years in a row. Now, as a Berkshire Hathaway company, Goodall Homes continues to excel.*
We continue to thrive by sticking to our 6 Core Values: Glorify God by doing the right thing; Treat others like we want to be treated; Be humble; Relentlessly pursue improvement; Teach every team member to be a business owner; and build a positive team and family atmosphere. By living by these core values, we get to achieve our companys purpose every day: to create opportunities to improve the lives of our team members, business partners, and customers.*
We invite you to JOIN OUR TEAM and apply directly online at:* **GENERAL FUNCTION:** To support the production, quality and service departments to work together to achieve the organizations missions, strategies and goals. **SPECIFIC DUTIES AND RESPONSIBILITIES:** Ensures corporate-wide quality management systems effectively measure, evaluate and improve the quality and performance of processes and ultimately higher customer satisfaction. Fosters a collaborative, internal and external customer focused, solution-oriented environment that supports mission, core values, and strategic direction. Actively engages division managers in the quality improvement process through routine, accurate and useful reporting on key performance indicators that relate to quality and customer satisfaction. Ensures consistent and accurate process adherence across divisions. Leads the continuous improvement mindset through ongoing A3 training and support. Leads and manages all legal interactions and responses with closed customers in all divisions Actively engages in community facing efforts to build the Goodall brandgrand openings, events, BBB, etc. Manages the acquisition and maintenance of fleet vehicles. **PREREQUISITES FOR SUCCESS:** Proven track record in dealing with difficult customer, team and trade situations Successful history of leading and completing special projects Active participation in GHU class leadership Advanced Excel skills to create insightful reports Willingness to travel including overnights to divisions as needed Proven success in building relationships across departments A3 Thinking champion **ORGANIZATIONAL RELATIONSHIPS:** REPORTS TO: Chief Operating Officer SUPERVISES: Director of Customer Care WORKS WITH: All internal departments and trades.
Seniority level
Executive
Employment type
Full-time
Job function
Other
Industries
Real Estate
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