VP, Global Services

Reporting to the Executive Vice President of Engineering and Operations, 3D Systems seeks an experienced global services leader to lead the growth of our customer support and field service team.This individual will be responsible for enhancing customer satisfaction, improving service quality and efficiency, and driving business growth through effective service management on a global scale.

Further, the ideal candidate will effectively drive continuous improvement of process, personnel, culture to deliver superior customer service and satisfaction.

Key Responsibilities

• Ensure that all activities are executed in accordance with local law, 3D systems policies, and customer expectations, relative to safety, environmental, and social expectations.
• Develop and execute a comprehensive global service strategy aligned with company objectives.
• Develop and implement standards for customer service, quality, productivity, and timeliness.
• Lead, mentor, and manage global services team, ensuring consistent service excellence across regions and technologies.
• Implement and continuously improve service data collection, metrics and KPIs to assess performance, identify areas for improvement and implement corrective actions as necessary.
• Collaborate with the engineering and supply chain teams to proactively provide feedback on product performance and quality to drive continuous improvement in product quality and performance.
• Deliver on global service organization business goals of revenue, margin, and long-term growth.
• Drive the development and implementation of innovative service solutions and technologies to meet evolving customer demands, including delivery of training support & education.
• Monitor industry trends and competitive landscape to anticipate market changes and capitalize on emerging opportunities.
  
  

Required

• Bachelor’s degree in business administration, engineering, or related field.
• Minimum of 10 years of progressive experience in service management, with at least 5 years in a leadership role within the hardware technology industry.
• Proven track record of successful of managing global service operations, achieving operational efficiencies, and driving business growth.
• Strong strategic planning and execution abilities with a customer-centric approach.
• Excellent leadership, communication, and interpersonal skills with the ability to influence and collaborate effectively at all levels of the organization.
• In-depth knowledge of service management frameworks, tools, and best practices.
• Ability to travel up to 50% of the time.
• Previous experience leading and coaching high performing teams.
  
  

Preferred

• Bachelor of Science in Engineering or related field of study
• Experience in additive manufacturing industry.
• Experience integrating and scaling acquired products, technologies, and teams into existing organizations.
  
  

3D Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, ethnicity, religion, sex, age, sexual orientation, genetic information, marital status, gender identity or national origin or because he or she is an individual with a disability or a disable veteran, Armed Forces service medal veteran (referred to collectively as "protected veterans"). The Company also provides applicants with equal employment opportunities without regard to pregnancy, childbirth, medical needs arising from pregnancy or childbirth, and related medical conditions including, but not limited to, lactation.

Primary Location

US-SC-Rock Hill

Work Locations

USA-SC-Rock Hill-Corporate

Job Level

Manager with Direct Reports

Travel

Yes, 25 % of the Time

Type of Position

Employee

Job Posting

May 29, 2024, 9:08:58 AM