VP/Director Call Center Sales

About the Company:

The Hero Company is looking for a VP/Director Call Center Sales, and if you’re the right fit for our culture, this may well be the best job you’ve ever had.

At our core, we’re a direct marketing company. In other words…

• We create incredible products: everything from relationship advice e-books for single men, to fitness courses for women, to nutritional supplements for everyone.
• We create captivating sales and marketing websites to sell those products.
• We buy ads, to drive traffic to our sales and marketing websites.
• We run email promotions to our prospects and customers, to keep them engaged, happy, and buying more.
• We manage the infrastructure required to support it all: the tech, operations, finance and customer support.

We’ve been around since 2007, and our team has been responsible for over $100,000,000+ of online sales in the past decade. We’ve maintained an A+ Better Business Bureau rating, and just as importantly, rave reviews from our customers.

Even better… we do it all remotely. Despite our distance, we have a fantastic, fun, highly-driven “online culture”, with clear alignment on our values and our mission. We play to win, we learn from our mistakes and we celebrate our victories and each other.

The Hero Company is a poor fit for anyone who wants to “phone it in”. Underperformers, excuse-makers and games players don’t last long here. If dedication to your work and your teammates isn’t a top life priority, this isn’t the right place for you.

On the other hand: if you’re self-motivated, growth-oriented, and hard-working… and if you’re looking for the right balance of stable employment, and the freedom to shape your days and your own success… then this is where you’ll find it.

Job Summary:

The VP of Sales / Director of Call Center Sales is responsible for developing and executing strategies to maximize customer lifetime value through effective sales efforts in a call center environment. This role involves setting sales strategies, developing sales scripts, recruiting and hiring sales agents, ensuring lead follow-up, monitoring quality assurance, setting compensation and commission structures, reporting key performance indicators, and leveraging new technologies, including AI, to enhance efficiency and productivity.

Key Responsibilities:

Sales Strategy Development:

• Analyze customer buying patterns and history to develop targeted sales strategies.
• Implement data-driven approaches to identify opportunities for upselling, cross-selling, and customer retention.
• Continuously refine and adjust sales strategies based on performance data and market trends.

Sales Script Development:

• Create and optimize sales scripts to ensure clear, persuasive, and effective communication with customers.
• Incorporate best practices and feedback from sales agents to improve script performance.
• Train sales agents on script usage and adapt scripts to different customer segments and situations.

Hiring and Recruiting:

• Develop and execute a comprehensive recruitment strategy to attract and retain top phone sales talent.
• Conduct interviews, assess candidates, and make hiring decisions to build a high-performing sales team.
• Foster a positive, motivated, and results-driven work environment.

Lead Management:

• Ensure all leads, both new and existing, are contacted promptly and efficiently.
• Develop processes for lead distribution and follow-up to maximize conversion rates.
• Implement systems to track lead status and progress through the sales pipeline.

Quality Assurance and Monitoring:

• Establish quality assurance protocols to monitor and evaluate sales calls.
• Provide regular feedback and coaching to sales agents to improve performance and maintain high-quality standards.
• Implement corrective actions and training programs as needed to address performance gaps.

Compensation and Commission Structure:

• Design and implement a competitive compensation and commission structure to incentivize and reward high performance.
• Regularly review and adjust compensation plans to align with company goals and industry standards.
• Communicate compensation structures clearly to the sales team and ensure transparency.

Reporting and Analysis:

• Develop and maintain reports on key performance indicators (KPIs) to track sales performance, productivity, and customer satisfaction.
• Use data insights to make informed decisions and provide strategic recommendations to senior leadership.
• Present regular performance reports and updates to executive management.

Technology Utilization:

• Evaluate and implement new technologies, including AI and automation tools, to enhance sales efficiency and effectiveness.
• Stay updated on industry trends and advancements in sales technology.
• Ensure the sales team is trained and proficient in using new tools and technologies.

Qualifications:

• Bachelor's degree in Business, Marketing, Sales, or a related field.
• Proven experience in a senior call center sales leadership role, preferably in a direct-to-consumer marketing environment.
• Strong understanding of sales strategies, customer behavior analysis, and lead management.
• Demonstrated ability to develop and implement successful sales scripts and training programs.
• Experience in recruiting, hiring, and managing high-performing sales teams.
• Excellent communication, leadership, and motivational skills.
• Proficiency in using CRM systems, sales analytics tools, and emerging technologies, including AI.
• Strong analytical and problem-solving abilities with a data-driven approach to decision-making.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

How to Apply:

If this sounds like you, send your resume directly to the COO at steve@theheroco.com. Please include a recorded video no longer than 2 - 3 minutes that tells us about your experience and why you’re the right person for this job.

Additionally, we utilize the Culture Index program to identify core strengths and assess candidates for cultural fit. As part of the application process, we request that each candidate please complete the Culture Index assessment survey (estimated time: 10 minutes).

Link to Survey: https://go.cultureindex.com/p/Ms2II9uS3a7uD

The Hero Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.