Established in 1894 and located at the Carnegie Library in Downtown, the DC History Center is a community-supported nonprofit organization, which deepens understanding of our city’s past to connect, empower, and inspire. For more information visit dchistory.org.
In fulfillment of its mission, the DC History Center aims to recruit and retain outstanding staff members who bring diverse viewpoints and experiences, relevant skills and expertise, and deep passion for DC and its history, to their work. In keeping with our Justice, Equity, Diversity, and Inclusion Statement, the DC History Center determines and evaluates compensation and benefit packages, as well as all human resource policies, with a focus on equity, transparency, and fairness.
Position Summary
The Visitor Services Coordinator is responsible for ensuring a positive visitor experience at the DC History Center during our public exhibit and retail hours. As an integral member of the team, the coordinator will staff the welcome area, exhibit galleries, and store, and support the student workers and volunteers who assist with these essential public duties. The coordinator will be the lead employee on site on weekends. This position reports to the senior manager of visitor services. Our front-facing team is integral to the success of the DC History Center, and we seek an individual who is customer-service oriented, welcoming, and dedicated to providing an unmatched visitor experience for our guests.
See below for detailed hours information.
Primary Responsibilities
Manage and staff DC History Center visitor-facing spaces during public hours, Friday-Sunday, ensuring visitors receive high quality customer service.
Create a warm and welcoming environment for local, national, and international visitors with diverse interests through personal interaction.
Open and close exhibit galleries and store.
Serve as primary key holder on Saturdays and Sundays.
Staff the store
Encourage sales by creating a welcoming environment
Operate Square POS device
Engage patron questions and inquiries
Replenish inventory needed to maintain full shop appearance
Communicate retail needs to senior manager of visitor services
Support student workers and volunteers in exhibit galleries and common spaces.
Provide a welcoming and supportive environment
Coordinate daily break schedule
Assist with on-boarding and training
Address issues as they arise and provide on-site support
Communicate facilities issues to senior manager of visitor services.
When necessary, liaise with lead Apple staff and security on-site.
Other duties as assigned.
Requirements
High school diploma or GED
Outstanding customer service background
Demonstrated record of outstanding dependability and punctuality
Experience with point of sale systems
Strong verbal communications skills
Familiarity with, and enthusiasm for, local DC history, attractions, and culture a plus
Immediate availability desired
Scheduling
The Visitor Services Coordinator will have a consistent part-time schedule of 23 hours per week. The DC History Center exhibits and store are currently open to the public Thursdays and Fridays, 12:00 PM - 7:00 PM, and Saturdays and Sundays, 12:00 PM - 6:00 PM. The coordinator is required to be onsite during those hours Friday-Sunday, arriving 30 minutes prior to opening, and closing within 30 minutes after public hours are concluded. The coordinator will be the primary employee on site during Saturday and Sunday open hours.
Perks And Benefits
The DC History Center recognizes the 11 federal holidays, one DC holiday, and the day after Thanksgiving, for a total of 13 paid holidays for full-time employees. Regular part-time employees receive pro-rated holiday pay for the same scheduled holidays. Regular part-time staff are eligible for pro-rated vacation and sick time as well. Complimentary membership in the DC History Center included, granting free or discounted access to thousands of partner museums and institutions across the US, among other benefits. Central downtown location easily accessible from all Metro lines.
Applications And Inquiries
Please upload your resume and a tailored cover letter sharing more about yourself and your interest in the position. Applications will be reviewed on a rolling basis, with a deadline of June 21, 2024 for priority review.
The DC History Center is an Equal Opportunity Employer and actively seeks candidates from diverse backgrounds, including DC natives, people of color, members of the LGBTQIA communities, and people with diverse economic backgrounds. Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the application process. Please advise in writing of any specific needs at the time of application.
Compensation: From $25.00 to $25.00 per hour
Seniority level
Entry level
Employment type
Part-time
Job function
Other
Industries
Non-profit Organizations
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