Trainer

Description

• This is an onsite position in Fort Myers. The starting salary for this position is $44,100.00 but it could vary slightly based on experience and/or education. New employees are hired at or near the starting salary shown depending on qualifications and relevant experience. **
  
  

Do you love helping professionals grow to reach their highest potential along their career journey? Are you looking to be part of a collaborative team that is dedicated to excellence in public service? Come join the Lee County Tax Collector as a Trainer, where you will help employees grow their skill sets, build their knowledge and develop the attributes needed to successfully serve our community. ?As a trainer, your role is one where you have a direct impact on the career development for all employees at the agency. You will be a member of a dynamic team, strategically crafting engaging trainings that are vital to the successful ongoing learning and high-quality work of our team. No two days will be the same, with ample opportunities for professional growth, new challenges, and creativity within a culture of continuous improvement. Come grow with us!

The Trainer supports the growth and development of employees by facilitating both in person, and online skill building coursework to develop on-the-job expertise, soft skills, communication, customer service and other career path essentials. The incumbent contributes to the overall effectiveness and job readiness of new representatives ensuring employees acquire the necessary skills, knowledge and attributes to meet the organizational and departmental goals.

In addition to Competitive Pay, this position is eligible for a variety of benefits including:

WORK LIFE BALANCE: Paid Time Off & Holiday Pay

HEALTH & WELLNESS: Medical, Dental, Vision and other short- and long-term disability programs, Telehealth, and wellness programs such as Accident Protection Plans and Critical Illness Plans

SAVINGS & RETIREMENT BENEFITS: Florida Retirement System and Deferred Compensation with Employer Match?

INSURANCE: Company paid Life Insurance

OTHER INSURANCE PROGRAMS: Additional Life Insurance for you and your family and Pet Insurance. ?We love our pets!

LIFE EVENTS: Employee Assistance Program (EAP), Legal and financial assistance benefits

ADDED VALUE: ?Tuition Reimbursement?& Professional Development Opportunities

Main Responsibilities

• Collaborates with the performance development team to develop and facilitate a variety of trainings, including classroom, on-the-job and virtual courses that include shared expectations, procedures, technical skills, communication, other soft skills and practices that promote our vision, mission and organizational culture.
• Collaborates with the performance development team to ensure adult learning best practice, research-proven instructional strategies and learner feedback and outcomes are used to continuously enhance the quality, engagement and learning application results of all trainings and resources.
• Assists with new hire onboarding, training, success checks and regular learning feedback to the trainee, performance development team and management regarding the trainee’s progress towards meeting expectations.
• Actively contributes to, reflects on, and incorporates feedback to continuously improve their own instructional practices, content expertise, and learning resources along with contributing to those of the performance development team.
• Proactively addresses trainee requests or concerns; researches concerns and collaborates closely with management and the performance development team to resolve concerns promptly.?
• Collaborates with subject matter experts across the organization and participates in applicable and ongoing professional growth opportunities to learn and remain up to date on training-specific policies, procedures, bulletins, applicable laws, legislation and agency updates; along with related adult education professional literature, research and instructional best practices.
• Performs other duties as directed.?
  
  

Preferred Qualifications

• Experience with new employee training, coaching and/or mentorship
• Experience with one or more of the following: Motor Vehicle, Driver License and Identification Card, Business Tax Receipt, Real Estate Tax, and Hunting and Fishing transactions. ?
• Specialist Level (or equivalent) Tax Collector experience and proficiency with Industry standard applications.
  
  

Requirements

Associate degree in business, adult learning, education or related field; classroom or individual training experience; or an equivalent combination of education, certification, training, and/or instructional experience. Batchelor degree preferred.

• Excellent communication and interpersonal skills.?
• Resourceful, organized, and able to adapt to changing priorities.?
• Patient, empathetic and possessing, or willing to obtain a good understanding of adult learning methods.
• High ability to collaborate, listen, adjust practices, and apply feedback to improve as a learner, practitioner, team member and agency representative.
• Willingness to learn the duties, procedures and processes required to teach courses, support On the Job Training (OJT) and upskilling as needed for new and existing employees in one more of the following areas: Motor Vehicle, Driver License and Identification Card, Business Tax Receipt, Real Estate Tax, and Hunting and Fishing transactions. ?
• A lifelong learner committed to continuous improvement.
  
  

FLSA Status Description

Work is performed independently under limited supervision with considerable latitude. Position typically requires processing and interpreting complex, less clearly defined issues.

Work Conditions

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and material of