Trade Floor Support // Remote

Follow us on Linkedin: https://www.linkedin.com/company/pulivarthigroup/

Pulivarthi Group LLC is a Global Staffing & IT Technology Solutions company, with our prime focus of providing world class solutions to our customers with the right talent. We combine the expertise of our team and the culture of your company to help you with the solution that is affordable and innovative using high quality standards and technologies.

We’ve served some of the largest healthcare, financial services, and government entities in the U.S.

Trade Floor Support // Remote

Job Description

Trader Support provides dedicated in-person ('on the floor') business proximate IT support to Traders and Front Office Commercial staff, workers with real-time impacts to the trading business. The team serves as a first point of contact for all Trading IT issues, of which includes standard desktop services and general triage for enterprise and application services for their designated locations and remote sites at times. This role is expected to maintain operational effectiveness within a high-pressure and demanding environment, while performing trader supporting tasks.

Requirements

Relevant Information Technology or Management Information Systems education at bachelor's degree level or equivalent (qualified associates deg.)

Minimum of 2-3 years of desktop or infrastructure support experience preferably in End-User environment

Excellent English language communication skills

Strong technical knowledge of industry standard PC technologies and the Trading user desktop environment

Experience with call-logging systems (i.e., ServiceNow)

Excellent customer-facing, interpersonal skills

Affinity with both technology and business processes

Ability to deal with business and IT management at all levels

Ability to prioritise in a demanding environment with multiple deliverables

Self-starter, reliable and able to work with minimum supervision

Strong knowledge of Windows OS, MS Office products (M365), Exchange, AD

Awareness of market data feed services (i.e., Reuters, Bloomberg ICE, MarketView)

Knowledge of development/scripting tools (i.e., Excel, VBA, Java, Power Shell, MS Power Platform)

Knowledge of support, troubleshooting processes and ITIL certification a plus