Technical Support Tech I
Technical Support Tech I
Intelliswift Software
Chantilly, VA
See who Intelliswift Software has hired for this role
Pay rate range - $25/hr. to $28/hr. on W2
Job Description
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Primary job functions do not typically require exercising independent judgment.
Typically reports to a supervisor or manager.
Day to Day responsibilities
Degree Or Certification
Job Description
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Primary job functions do not typically require exercising independent judgment.
Typically reports to a supervisor or manager.
Day to Day responsibilities
- Daily work assignment with ticket queue
- Troubleshoot servers, (break-fix) fixing broken servers
- Work with hardware servers
- Hardware experience
- Team oriented
- Punctuality
Degree Or Certification
- No degree required
- Some computer experience, hardware knowledge
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Information Technology & Services
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