Technical Support Specialist

Company Description 

CareAbout Health is a managed services organization (MSO) that provides expert advice, resources, tools, and other support to its portfolio of medical groups and healthcare focused companies. CareAbout Health is helping align incentives to create a world where patients, providers, and payers work together in a seamless, coordinated manner toward common goals: higher quality, lower cost, better outcomes. 

Role Title: Technical Support Specialist  

FLSA Category: Non-Exempt 

Role Location: Hybrid 

Reporting Relationships: 

This position reports to Vice President of Cloud Infrastructure. 

Role Summary and Responsibilities: 

Technical Support Specialists provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and other peripherals and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident, and request handling. 

Key Responsibilities / Essential Functions: 

• Install and configure hardware and software. 
• Respond to tickets in accordance with SLA guidelines. 
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution. 
• Respond in a timely manner to requests and issues. 
• Repair and replace equipment as needed. 
• Provide onsite and remote support to end users. 
• Assist in AV setups as needed for meetings. 
• Set up new workstations for users (deploying equipment, checking over account setups). 
• Heavy use of Windows and Mac OS devices. 
• Ability to work in Active Directory / Azure Entra ID. 
• Understanding of Cisco Meraki. 
• Create documentation for staff for training purposes. 

Non-Essential Functions 

• Other duties, as assigned. 

Qualifications 

• Bachelor’s degree in computer science, or Associate’s degree plus two years of tech support experience, or three plus years tech. support experience. 
• HIPAA Privacy and Security Rules, and general knowledge of liability matters related to medical practice. 
• IT and network management, including PC and terminal-based resource delivery; network infrastructure; Azure cloud host utilization and deployment; and 3rd party management of deliverables. 
• IT experience in infrastructure, break fix workstations, Networking/Server/Datacenter, Security, Cloud, MS Office 365, compliance, active directory. 
• Telecommunications, including delivery of dial tone, wide area network, virtual private network, and remote access functionality. 
• Administrative and management principles regarding leadership techniques. 
• Registrar configuration, transfers for sites like GoDaddy and register.com, working knowledge of DNS and domain name record types. 
• Healthcare experience preferred but not required. 

Physical Requirements 

• Mainly sedentary. 
• Sitting at the desk most of the day. 
• Standing or walking less than two hours per day. 
• Lifting no more than ten pounds on rare occasions. 
• Must be able to work at a computer and answer phone calls on a regular basis. 

Compensation is based on the level and requirements of the role. 

Salary within our ranges may also be determined by your education, experience, knowledge, skills, abilities, and location, as required by the role, as well as internal equity and alignment with market data. 

CareAbout Health is committed to providing an environment of mutual respect where equal opportunities are available to all applicants and employees without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).  

We are interested in every qualified candidate who is legally able to work in the United States without sponsorship.  We cannot offer any visa sponsorship now at this time.