Technical Service Representative

SUMMARY:

The Technical Services Representative is responsible for understanding customer requirements and then applying technical knowledge along with analytical skills to provide advice and support on a range of products with technical specifications and expertise. This position will be a deployable resource to the field that will help problem solve, troubleshoot, and gather data for RFP’s that will enhance Imperative’s technical offerings to the marketplace.

JOB DUTIES:

• Engages in problem solving by performing system analysis, interpreting data, and providing written recommendations to ensure customer operations are performing at optimal levels.
• Assist Business Development team with start-ups of new applications in both existing customer and in new accounts, site surveys, product application audits and field evaluation of new products
• Organizational skills
• On time to surveys and technical help with new and current customers
• Works within 3-day lead time if no other projects are pending
• Demonstrate the ability to manage multiple projects at one time, prioritizing based on time needed for completion, project origination date, and internal deadlines
• Observes all customer and Imperative Chemical Partners HSE parameters
• Attention to detail when producing surveys and solving technical problems, including pictures, drawings, write-ups
• Fulfills all details listed on Tech Service Request forms
• Successful identification of problems at hand
• Uses observations to identify possible mechanical process changes
• Turns in reports from field visits in a timely manner
• Other duties may be assigned

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIRED EDUCATION AND KNOWLEDGE:

• Associates Degree
• 2 or more years in Technical Role
• 2 or more years in oil & gas chemicals

PREFERRED EDUCATION AND KNOWLEDGE:

• Bachelor’s Degree
• 6+ years in oil & gas chemicals

Imperative Chemical Partners is an Equal Employment Opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national or ethnic origin, veteran, or disability status.