Technical Sales Manager - Performance Polymer

International company is seeking a Technical Sales Manager responsible for managing and developing new customers and new applications for their Performance Polymer related products in North America including Canada and Mexico.

1. Drives Marketing Activities

by understanding products, applications, and markets

by gathering market, application, product, customer, potential, and competitor information internally and externally

by visiting customers and value chain partners to understand their future needs

by searching for market research report and/or overseeing the design of specific market research by working with outside market research agencies

by identifying and participating in exhibitions, trade shows that are relevant to firm's business development & marketing activities

by analyzing the internal and external business environment, including market, applications, products, customers, potentials, and competitors

by identifying new areas for business development (new products and/or new markets); by tracking new business opportunities pipeline using various data

by identifying cross marketing opportunities among different product lines

by participating in meetings and proceedings of various associations and consortiums/alliance

by attending conferences and trade shows to learn to learn about new market trends and technologies and to meet industry experts; by collecting information and updates about new laws and regulations in relevant application

by facilitating communication and collaboration with value chain partners and build up necessary network

by contributing relevant marketing information for strategy preparation

2. Increase Sales

by increasing sales volume and revenue for all product, collecting and analyzing sales trends, operating efficiency, merchandise delivery, best practices, and customer needs

by identifying and tracking market trends

by providing information to assist with sales proposals and various reports to Director and Management, and Head Office

by maintaining existing customer base while building relationships with potential customers

by negotiating with customers for the best terms and by requesting documents such as SDS, CoA, other reports from QA, Business Support team members

3. Develop New Business

by identifying new sales and business opportunities, developing plans and initiating actions to develop new business

by proposing multi-year contracts for customers with large annual sales as necessary, providing rebate or free material to offset development expenses or other new pricing structures to secure Customer commitment and new business

by identifying and tracking market trends, identifying customer and market needs, collecting and analyzing competitive intelligence, identifying new potential customers through internal (under the cooperation with other division’s business directors, managers and colleagues working in Head office and other overseas offices) and external research (research companies’ information, information from existing customers)

by identifying keypersons withing new potential customers, introducing products to key persons identified through professional Conferences, giving Technical Papers and via telephone conference, or video conference, and meeting in person

by organizing and conducting testing, technical evaluation and investigation to support business development activities as needed for each customer, receiving timely update of customers’ progress on each testing, evaluation and investigation with necessary information, followed by reporting to Supervisor and those applicable

by arranging new business commencement with a credit approval (including acquisition of tax exemption certification and credit assessment), SDS delivery, and updating price and delivery terms in cooperation with Sales Support, Business Support and other relevant departments

by concluding necessary contracts like non-disclosure agreement, supply and purchase agreement, joint development agreement, a delivery specifications and other kind of agreements or letter of intents

4. Manages Accounts and Provides Customer Support

by acting as customers’ primary contact for support, regularly visiting and communicating with customers

by identifying key decision makers within each customer company and developing positive business relationships with customers

by providing technical, quality, manufacturing and engineering product support to customers

by monitoring forecast, product sales performance and regularly providing Management with analysis and feedback

by following up on delinquent and overdue receivables

5. Provides Technical Support

with assistance of R&D in Head Office, provides technical information and support to customers in the Americas in person, by video conference phone and/or e-mail

by training customers

by acting as liaison between customers and R & D

by informing R & D of customer requirements and specifications, and following up to ensure follow through

by providing quality control support and ensuring product specifications meet customer requests and expectations

by providing customers with regulatory compliance documentation upon request

by responding to, and resolving, customer claims and complaints in a professional manner

6. Ensure Product Compliance

by supporting internal Departments as necessary to obtain requested customer documentation concerning compliance requests

by understanding Robinson Patman act for customer pricing, and applying principles in competitive price situation to comply with Anti-Trust regulations

by providing all necessary information for sample shipment to potential customer

by taking necessary training from experts, and necessary internal and external training sessions designated by the company and Supervisor.

7. Act as Product Line Development Leader when applicable

by coordinating visits of sales in Head office and other overseas offices in NA with other Technical Sales Managers

by providing support to other Technical Sales Managers as needed such as technical training for Division’s relevant products

8. Plans and Implement Department Budget and Business Target

Requirements:

5+years' experience in sales and/or marketing position in packaging, polymer, plastic, coating, or chemical industry.

Bachelor's degree in chemical engineering, Chemistry, Polymer Science preferred.

Experience working in a global team and matrix organization a plus.

Experience and success in "pull-through" sales a plus

Open to business travel (up to 3 weeks a month)

Strong communications skills both written and verbal and strong interpersonal skills

Proficient in MS Office