LHH

Senior Technical Customer Service Manager

LHH Somerset County, NJ

Direct message the job poster from LHH

Robert Park

Robert Park

Senior Recruitment Executive at LHH (formerly Ajilon)

Responsibilities:

  • Serve as a Key Account Manager handling multiple blue-chip Fortune 500 customers in the automotive, lawn and garden, medical, aerospace and telecommunications industries
  • Act as the engineering liaison to coordinate with other departments to assure all aspects of the customer experience is handled flawlessly, including Quoting, Technical Support, Order Entry and Inventory Planning
  • Responsible for incoming technical product calls for orders, availability, quotes, pricing and technical inquiries.
  • Process orders, forms, applications and requests.
  • Work as a liaison between sales, manufacturing and shipping on a daily basis.
  • Open and maintain customer accounts by recording account information, keeping records of customer interactions and running reports


Requirements:

  • BA or BS Degree Preferred but not required
  • 10yrs experience
  • Technical competencies for dealing with automotive mechanical parts
  • Experience with fasteners or similar related products and industries
  • Ability to work in a fast-paced environment
  • Must have excellent verbal and written communication skills to work closely with Inside and Outside Sales Team to assure 100% customer satisfaction
  • Advanced Proficiency needed in Large ERP or MES
  • Advanced Proficiency with MS Word, PowerPoint, Excel
  • Seniority level

    Mid-Senior level
  • Employment type

    Full-time
  • Job function

    Customer Service, Engineering, and Supply Chain
  • Industries

    Aviation and Aerospace Component Manufacturing, Motor Vehicle Manufacturing, and Telecommunications

Referrals increase your chances of interviewing at LHH by 2x

See who you know

Get notified about new Technical Customer Service Manager jobs in Somerset County, NJ.

Sign in to create job alert

Similar jobs

People also viewed

Looking for a job?

Visit the Career Advice Hub to see tips on interviewing and resume writing.

View Career Advice Hub