Tech Assistant

Job Summary

Assists technologists in patient studies as needed by preparing room set-up, transporting patients within facility, and moving and lifting patients. The Tech Assistant performs non-technical duties in the Diagnostic Imaging Department including answering phones, reception of patients, obtaining patient histories, file room activities, and supply stock.

EDUCATION

High School diploma or equivalent required. Medical terminology coursework preferred.

Training & Experience

Experience working with the public required. Previous medical office or hospital experience

preferred.

JOB KNOWLEDGE

Filing skills and ability to alphabetize paperwork required. Ability to type 30

Primary Job Responsibilities

wpm or greater, and computer skills preferred.

• Transport patients to and from patient care units in a timely and safe manner.
• Keeps patients and visitors apprised of any wait or delay in procedures.
• Maintains appropriate stock of laundry.
• Maintains clean patient transport equipment.
• Prints, sorts, and distributes Radiology Reports as needed.
• Follows department protocol in completion of all duties related to file room, front office and patient transport.
• Assists with solving exam discrepancies, deciphering Radiologist interpretation of multiple dictations, monitoring and follow up on all released unread films
• Responsible for preparing films for mail out and clinic visits, releases and returns of MHC films as well as responsible for handling of all outside films from other institutions/offices.
• Answers phones in a prompt, courteous manner, answer questions, direct the call to the proper person or take a complete message as needed.
• Assists with file room and front office duties as needed.
• Consistently treats patients and co-workers with dignity and respect. Observes patient and employee confidentiality as described by the privacy policies of Memorial Healthcare and complies with the Health Insurance Portability and Accountability Act (HIPAA).
• Demonstrates knowledge of and supports hospital's mission, vision and value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, imaging exam protocols, and the code of ethical behavior. Promotes a culture of safety, quality services, and customer satisfaction.
• Demonstrates safe and effective use as well as calibrates and performs preventive maintenance of all equipment associated with assigned duties.
• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs.
• Identifies problems or issues and brings them to the attention of the appropriate individual. Assumes responsibility and confirms that the problem has been resolved.
• Informs Diagnostic Imaging Management of unusual events or variations in normal business or clinical activities and shares ideas for improvement.
• Participates in educational and staff meetings. Attends all department meetings and/or reads minutes. Participates as assigned with student/new employee education.
• Performs and/or accepts all other duties as assigned.
• Performs routine cleaning of work area and associated equipment. Maintains a complete stock of necessary supplies.
• Transports and transfers patients in a safe manner and adheres to patient transport policy. Utilizes proper restraints, side rails, and other associated measures when transporting patients.
• Participates in continuous quality improvement activities or committees.
• Adheres to dress code requirements and standards. Wears identification badge clearly visible at chest level while on duty.