System Release Manager

Title- System Release Manager

Location- Hybrid Atlanta, GA 30334 (local candidates of GA)

Linkedin must.

JD-

Duties & Responsibilities:

• Serve as the MEST Release Management Manager coordinating responsibility for planning, implementing and overseeing the processes related to releasing code to production or shared systems in accordance with Agency standards.
• Serve as Functional Lead for the implementation of ServiceNow Change Management and Incident Management
• Design business processes to coordinate release management activities between multiple vendors, ensure all release management processes have been followed, and all evidence is properly documented within the Application Lifecycle Management tool.
• Selection and implementation automation tools for change management tasks.
• Communicate, coordinate, and lead IT change control management duties, serving as a change manager.
• Ensure IT change control management requests are executed according to the defined project standards.
• Coordinate schedules of pending and approved IT change management requests.
• Ensure systems are utilized when conducting identified IT change manager duties.
• Assist with implementing and standardizing IT service management efforts, and the standardization of
• processes across multiple vendors.
• Ensure IT Service Management (ITSM) best practices are defined and maintained to improve service levels and availability.
• Coordinate multiple teams to ensure tasks are completed to align with the release schedule.
• Assist with Operations and Maintenance activities associated with existing and future MEST Program system modules by assisting in the creation of change requests, scheduling change requests and receiving approvals for submitting change requests for the MEST module vendors; and Author and coordinate business continuity plans.
• Perform other duties as required.
  
  

Qualifications/ Preferred Qualifications

• Ten (10) years of technical development/change management experience
• Proficient with Microsoft Visio, LucidChart, Microsoft Project, Smartsheet SharePoint, the Microsoft 365 Office Suite, and familiar with project management software development tools.
• Knowledge of Jira and ServiceNow
• Strong communication skills, both written and oral, with technical and non-technical staff, at all levels of management.
• Knowledge of project management principles and practices.
• Strong understanding of IT Service Management (ITSM) processes, including Change Management, Release Management and Service Asset and Configuration Management.
• Knowledge of Release Management principles and the release management lifecycle including scheduling and coordinating releases across multiple vendors and applications.
• Knowledge of change management principles and practices, change control board activities and change request processing.
• Proficient in release management principles, methods, techniques, and tools for the effective management of
• projects from initiation through project closure.
• Knowledge of basic management principles and practices, methods of data collection and analysis; and
• Ability to organize risks and issues for presentation in reports, documents, and other written materials.State
• Government / Public Sector (preferred)
• Medicaid / Healthcare (preferred)
• Project / Program Management Certification (preferred)
• Facilitation (preferred)
  
  

ServiceNow Competency

• Access Management
• Change Management
• Incident Management
• Self Service
  
  

Applications (Proficiency Is Preferred)

• ServiceNow
• Salesforce.com
• Okta
• Remedy
• GitHub
• Sysaid
• JIRA
• AWS Cloud Services
• Snowflake
• PowerBI
• Tableau
  
  

Education

• Bachelor’s degree in information technology, Computer Science, or a related field.
• At least 7 years of experience in management of complex project procurement and implementations
• Project Management Professional (PMP)® Certification preferred.
  
  

Required Fill Matrix

Skill

Required / Desired

Amount

Experience

Technical development/change management experience

Required

10

Develop and deploy a change/control/release/incident management practice

Required

8

Mitigate risk against failure in system release

Required

8

Microsoft Visio, LucidChart, Microsoft Project, Smartsheet SharePoint, the Microsoft 365 Office Suite, familiar with project management tools

Required

8

Jira and ServiceNow

Required

5

Knowledge of project management principles and practices

Required

8

Release Management principles and the release management lifecycle including scheduling and coordinating releases across multiple vendors

Required

8

Release management principles, methods, techniques, and tools for the effective management of projects from initiation through project closure

Required

8

Strong communication skills, both written and oral, with technical and non-technical staff, at all levels of management.

Required

Change management principles and practices, change control board activities and change request processing.

Required

Basic management principles and practices, methods of data collection and analysis;

Required

Experience organizing risks and issues for presentation in reports, documents, and other written materials

Required

Strong understanding of IT Service Management (ITSM) processes, Change Management, Release Management and Service Asset and Configuration Management

Required

State Government / Public Sector

Highly desired

Medicaid / Healthcare

Highly desired

Project / Program Management Certification

Highly desired