System Engineer 3 - Customer Facing Senior Manager
System Engineer 3 - Customer Facing Senior Manager
Orion Consortium, LLC
Annapolis Junction, MD
See who Orion Consortium, LLC has hired for this role
Position Description:
Leadership and Team Management
IAT Level II cert required
CompTIA Security+ CE
Experience:
HS or GED - 20 Years
Bachelors - 25 Years
Clearance Required:
TS/SCI FS poly
Position requires a TS/SCI.
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Leadership and Team Management
- Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support
- Foster a culture of collaboration, innovation, and continuous improvement within the team
- Service Delivery Management:
- Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services
- Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly
- Strategic Planning and Execution:
- Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction
- Collaborate with stakeholders to align digital services with business objectives and technological advancements
- Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange
- Stay abreast of industry trends and best practices to recommend and implement innovative solutions
- Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations
- Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner
- Manage financial resources, including budget planning and cost control measures
- Optimize resource allocation to maximize operational efficiency and service delivery excellence
- Customer focused and result oriented
- Senior Level Management
- Information Technology Infrastructure Library (ITIL) V3 knowledge
- PMP
IAT Level II cert required
CompTIA Security+ CE
Experience:
HS or GED - 20 Years
Bachelors - 25 Years
Clearance Required:
TS/SCI FS poly
Position requires a TS/SCI.
Powered by JazzHR
Wx4wLSFhsG
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Internet Publishing
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