Supply Chain Delivery Ops Lead
Supply Chain Delivery Ops Lead
Intelliswift Software
Costa Rica
See who Intelliswift Software has hired for this role
Detailed Job Description
Scope of Services
● Delivery: Develop monthly reports to track weekly projected delivery dates, raise and manage escalations to ensure OTD.
Identify and work with support teams to resolve master data issues in Bills of Materials (“BOM”), costs and lead times.
● Reporting: Gather data, analyze and create metrics and reports around supply chain performance.
● Customer Service: Address customer inquiries and concerns regarding delivery status and resolve any issues promptly.
● Performance Tracking: Monitor key performance indicators (“KPIs”) such as on-time delivery rates, freight cost, and customer satisfaction.
● Continuous Improvement: Identify and implement process improvements to enhance efficiency, reduce costs, and improve customer satisfaction.
Provide inputs to establishing best in class product data management processes, policies and systems
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Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Information Technology -
Industries
Computer Hardware Manufacturing and Computer and Network Security
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