Supply Chain Customer Experience Professional
Supply Chain Customer Experience Professional
Lowe's Companies, Inc.
Palmetto, GA
See who Lowe's Companies, Inc. has hired for this role
Essential Functions:
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
- Uses available resources and strong judgment to determine the best course of action and/or optimal solution while interacting with customers through various communication channels
- Serves as a knowledgeable resource to customers through accurate and efficient delivery of information to resolve issues/concerns and help them define product/project needs
- Strives to be the single point of contact for various requests, including but not limited to order placement, product sourcing, and shipment tracking
- Escalates customers’ concerns to Supply Chain Customer Experience Supervisor, as applicable, determining reason for escalation and ensuring resolution of concern
- Multitasks efficiently to accurately input data while gathering necessary information to address customers inquiries
- Connects on a personal level to establish rapport and guide the customers in every interaction with a positive attitude, engagement, care, and courtesy
- Leverages problem solving skills and remains calm under pressure to resolve increasingly complex problems
- Listens attentively to customers to fully understand their needs and the need behind the need, adapting in-the-moment and being resourceful to resolve problems while demonstrating sincere appreciation
- Follows-up with customers to ensure all order and project requirements are satisfactorily met
- Practices continuous learning and self-development by remaining actively engaged in ongoing learning of Lowe’s business and Supply Chain resources to effectively complete tasks
- Provides feedback to Supply Chain Customer Experience Supervisor for continuous improvement to help determine gaps in processes
- Partners with shipping, receiving and transportation to troubleshoot issues and communicate to internal and external customers accordingly
- High School or GED
- 2 years’ experience in a call center, office administration, high volume retail, service support, or similar work environment
- Experience processing specialty orders
- Excellent written and oral communication skills
- Basic math and reading comprehension skills
- Basic computer skills, including working knowledge of Microsoft Office
- Ability to solve problems with a positive, can-do attitude.
- Ability to multi-task, prioritize and manage time effectively
- Ability to stay calm with all customers seeking resolution to a problem by providing support and superior customers service until resolution is met
- Knowledge of the home improvement retail industry
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Distribution and Supply Chain -
Industries
Retail
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