Supervise work activities of the Laundry production areas (plant floor, wash area and distribution). Occasionally oversees the Valet & Wardrobe team members. Lead staff in providing friendly, attentive, and timely service along with ensuring that linen meet our high standard of cleanliness, in alignment with the expectations of Forbes standards, and are properly presented. Promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.
Use of Company Vehicle: Not Designated to drive a company vehicle
Minimum Requirements
Minimum two (2) years experience in laundry preferred
Resort laundry and supervisory experience helpful
High School Diploma or equivalent credentials
College degree preferred
Knowledge of Spanish desirable but not essential
Excellent communication skills, both written and verbal
Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, PowerPoint and Outlook necessary
Proficient with peripherals, copier, fax, telephone and calculator
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy
Preferred Requirements
Valid Georgia’s Driver’s License with acceptable driving record to pass a yearly Motor Vehicle Report (MVR)
Company policy requires that one must be 21 years of age or older to drive a company vehicle
Tasks/Responsibilities
Assist in interviewing candidates for open positions
Minimal driving responsibilities may be included if preferred requirements are met
Ensure all laundry employees driving company vehicles have been approved by Human Resources
Responsible for monitoring and scheduling of maintenance for company vehicles
Conduct a kick off (line up) meeting as required
Supervise staff on the production floor (plant floor, wash areas, and distribution)
Oversees Valet & Wardrobe team members in adsence of an on duty Team Member Image Supervisor
Responsible for training and development of new and present employees in all aspects of their job to include chemical usage and handling, use and application of laundry equipment, material and supplies, etc.
Responsible for one on one meeting with employees to review job and goals performance
Responsible for coaching and counseling employees on job performance
Facilitate accurate linen inventory
Provide clear and concise feedback to subordinates concerning job performance utilizing the Softrol system when applicable
Assist in the creation, planning, and implementation of department programs, procedures and employee goals
Filing and record keeping as necessary
Assist and guide Learning Specialist(s) in maintaining accurate and up to date Training records
Ensure all subordinates are in accordance with grooming standards and dress code policies on a daily basis
Ensure all lost and found items are handled according to policy
Assist in establishing and maintaining recognition programs
Assist the department in reaching financial goals
Learn the names and personally recognize our regular Guests and Members
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership
Physical Requirements
Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
Ability to perform repetitive tasks with accuracy
Ability to lift, carry, pull and push up to 50 lbs intermittently throughout a shift
Ability to read, write and communicate effectively in English, both written and verbal
May be exposed to mechanical, electrical, chemical and fume hazards
Ability to maintain compliance with Sea Island’s Company Resort Professional Image Policy
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Human Resources
Industries
Hospitality
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