Supervisor, Access and Admitting

Job Description

The Patient Access Supervisor contributes to the Christ Hospital Health Networks operations by planning, designing, implementing, and maintaining programs, policies, and management systems in all facets of Patient Access. Works closely with staff on collaborative functions required to effectively gather information needed for billing and collection. Serves as a role model for ethical management behavior and promotes an awareness and understanding of positive ethical and moral principles consistent with the mission, vision, and values of The Christ Hospital Health Network. Monitors and assists in the development and implementation of new systems, software and training of new existing and new team members and special projects. Ability to manage multiple tasks while maintaining a high level of customer service and integrity. The Patient Access Supervisor will assist the team leads and be able to perform all Lead Access Coordinator and Access Coordinator functions.

Responsibilities

Manages all aspects of registration or financial clearance to promote complete, accurate, and timely hospital billing—maximizing collectible and minimizing uncollectible accounts.

Manages front-end processes, such as point-of-service collections, medical necessity checks, patient check-in and registration, pre-authorization, insurance eligibility, and others as assigned.

Ensures appropriate levels of understanding, awareness, and compliance with all applicable federal, state, and agency laws, regulations, guidelines, and professional standard.

Works with other supervisors and department leaders to search out and implement efficiencies, economies, and best practices.

Addresses patient complaints in a timely and courteous manner.

Ensures new associate orientation and training is completed. Provides ongoing training to all associates.

Provide supervision for Patient Access team members. Provides feedback to staff, both within and outside of formal review processes.

Encompasses problem identification analysis and resolution with staff and patients.

Ensuring the quality and reliability of registration data system-wide. Review staff work utilizing the KPI/Quality Review Form on a weekly (or as needed) basis to ensure that scheduling, registration and financial clearance activities are handled appropriately.

Follows TCH HIPPA policies to protect patient privacy and follow Information Security policies to keep patient information secure. Understands and follows the Christ Hospital Health Network policies and procedures along with individual department guidelines. Provides patients with information about their rights and responsibilities

Qualifications

KNOWLEDGE AND SKILLS

EDUCATION:

Associates Degree or Bachelor’s Degree or related customer service.

YEARS OF EXPERIENCE:

Three years of Patient Access/Admitting or comparable Health Care experience required with one year in supervisory/lead position

REQUIRED SKILLS AND KNOWLEDGE:

Computer literacy skills are required and knowledge of medical terminology preferred. Must have excellent, communication skills to enable clear and competent interaction with employees, physicians, nursing staff, other hospital personnel, patients and their relatives. Must be decisive, flexible, organized and function well in a fast paced, stressful and sensitive environment. Should be able to deal appropriately with conflict and resolve problems with diplomacy. Should have excellent organizational and time-management skills

LICENSES REGISTRATIONS &/or CERTIFICATIONS:

About Us

For more than 130 years, The Christ Hospital been the beacon for exceptional healthcare in the Greater Cincinnati community. We're industry pioneers, always pushing the boundaries and reimagining the future of healthcare.

Our culture promotes collaboration, diversity and innovation. Together, as a team, we work tirelessly to enhance healthcare quality, accessibility and safety.