Staff Product Manager - Consumer Experience

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

About the Opportunity:

The Consumer Experience (CX) team is responsible for the end-to-end product experience for fans looking to discover, buy, and sell tickets to their favorite live events through our web and mobile platforms. It sits at the forefront of fulfilling StubHub’s mission to become the global destination for accessing live event experiences by crafting the product experience that millions of fans interact with every day. We are obsessed with understanding our users’ needs and delivering feature innovations, both short-term and long-term, that are as effective as they are enjoyable. We serve a global fan base and aim to deliver a localized experience that feels personalized to every individual in over 60 regions and 30 languages. We believe that diversity of thought and transparency of impact breed the best innovations, which is why we are a cross-functional team of specialists in product, design, engineering, and data working closely together with equal voice in ideation and equal access to insights. We work across the entire stack leveraging any tool or technology necessary to support web and mobile feature innovation at scale.

This is a hybrid work opportunity located in Santa Monica, CA or New York, NY. We have a 3-day in-office and 2-day remote schedule.

What You'll Do:

• Strategic Product Ownership: Take charge of a specific product area within the Core Experience ecosystem.
• Collaborative Team Leadership: Work closely with cross-functional teams, including engineers, designers, copywriters, and data scientists, fostering a unified team identity centered on customer and business success.
• Innovative Ideation: Encourage creative and innovative feature ideation within the team, stimulating participation from all members.
• Strategic Roadmaps: Develop roadmaps that balance short-term optimization with long-term strategic bets and investments.
• Prioritization Frameworks: Create frameworks to prioritize features based on estimations of business value and complexity, utilizing hypothesis-driven experimentation (multivariate testing).
• Data Analysis Leadership: Analyze user data, draw sound inferences to answer questions, and support decision-making.
• Technical Mastery: Develop fluency in the underlying architecture, codebase, and technologies of the product platform.
• E-commerce and Supply Chain Expertise: Previous experience in running an e-commerce business, understanding key metrics, and actions driving performance.
• Stakeholder Engagement: Skilled at engaging and communicating with senior executives across various domains.
• Organizational Skills: Comfortable dealing with ambiguity, organized, disciplined, and able to manage multiple projects simultaneously.
• Challenges Driven: Stimulated by challenges and ready to engage at Fortune 1 scale.
  
  
  

What You've Done:

• Experience: 6+ years in product management in consumer web or mobile (native) products.
• Track Record: Successful launch of consumer-impacting features or products.
• Collaboration Skills: Proven collaboration with engineers and designers.
• Analytical Aptitude: Use of analytics to support decision-making.
• Communication Excellence: Excellent written and verbal communication skills; ability to present to diverse non-technical audiences.
• Education: BS or MS in STEM, Economics, Psychology, or equivalent preferred.
  
  
  

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
• Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.
  
  
  

The anticipated gross salary range for this role is $270,000-$325,00 per year. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

About Us

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

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We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.