Our client is an industry leader in Enterprise Applications Consulting globally. They provide support, implementation, migrations and a wide range of technology services across the SAP ecosystem, encompassing any and all modules and functions.
As a core part of their offering, the provide On-Demand support for as needed deep, root cause resolutions for clients across the globe. The work is divided up by modules and specialty functions, so they will look for a core 10 years of SAP experience that is techno-functional in nature, plus an emphasis on specific modules depending on the need.
These roles can be worked as part time supplemental, where you determine your availability! The work is 100% remote and on-going.
Locations: remote Required Skills & Experience
10+ Years of SAP experience, including root cause support, implementations, migrations and or development
Specialized knowledge in one or more specific SAP modules (PI, PO, XI, ALM, FICO, SD, MM, ME, and many others
Working knowledge of Solution Manager and its various ALM processes such as Solution Documentation, Test Management, Change Request Management, Application incident Management, technical operations. Landscape Transformation, Upgrade Management etc. Working knowledge of multiple operating systems (AIX, Linux, Windows etc.)
A track record of successful roles in several SAP implementation or upgrade projects
Deep working knowledge and understanding of supporting business processes
Analytical, logical problem resolution skills
SAP certification(s) preferred
Knowledge of localizations: architecture, implementation and key functionality
Expertise with SAP R/3, ECC, SAP Netweaver, SAP Knowledge Management including full life-cycle implementation experience, configuration and administration of the application
Knowledge of maintenance/patching mechanics and SAP architecture
What You Will Be Doing
Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
Provide remote-based functional support & training for your specialist SAP modules
Support client customizations, sharing implementation and best practices advice
Develop application break fixes for critical product defects
Create scripts to identify, analyze and correct data issues
Manage one or more key assigned accounts as a technical/functional adviser
Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.
Posted By: Barry Reimer
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Engineering and Information Technology
Industries
Staffing and Recruiting
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