Streamline is a trusted partner for achieving digital transformation. With deep expertise in Enterprise Mobility, Product Engineering, and IT Transformation, we equip organizations to navigate the ever-changing IT landscape. We work closely with our clients, fostering lasting partnerships and embracing open communication to deliver transformative solutions. Our team of world-class strategists, architects, product and program managers, engineers, developers, and QA professionals possesses a deep understanding of the challenges and opportunities that organizations face in today's digital world. We work collaboratively with customer teams to achieve short-term goals and enable long-term success. Streamline empowers organizations to achieve digital success.
Role Summary
This is a hybrid role. We are looking for a well-rounded and experienced Mobile Device Management (MDM) Mobility Support Engineer. In this role you will work collaboratively with both business and technical colleagues to execute support for our clients critical mobility operations and services. Security, scalability, and sustainability are critical. The position requires the ability to thrive in a team-oriented, user-focused environment. The ideal candidate will be driven by the challenge of solving unique problems in a compressed timeframe while balancing the both business and technical requirements. The role will require someone comfortable operating in a rapidly evolving environment where there is sometimes ambiguity—and where the successful candidate will drive progress toward clarity.
Skills And Qualifications
5+ years of working knowledge of iOS and MacOS in the MDM/EMM space. Mobile device support is essential
2+ years Bash and/or Python experience to aid in scripting related to workflow management
4+ years leveraging external API calls to interact with data (additional ability to create custom APIs via Swagger, etc. is preferred)
Strong knowledge, expertise, and ability to deploy applications and configurations via Apple Configurator and MDM clients
MDM: Multiple years of Jamf experience is required. Experience with InTune is desired
Jamf 200 (or higher) certification
Apple Business Manager (formerly Apple DEP) experience
Demonstrated experience troubleshooting application installation, network connectivity, and management issues. Experience with VPN, DMZ, and firewall-related issues is also helpful
Strong understanding of mobile security best practices, including IdP/MFA and device hardening
Experience with assigning devices, cert renewals, APNS, and supervision identities
Accuracy and strong attention to detail are critical components of this role
Monitoring and triage/help desk ticketing systems
Documentation skills - creating and updating knowledge base articles
Adhere to team best practices, including utilizing a measure twice, cut once mentality
Working in fast-paced production environments, where attention to detail and the ability to multitask are vital
Ability to adhere to and meet deliverables following strict service level agreements (SLAs)
Must demonstrate strong organizational skills
Ability to take initiative and collaborate across teams
Excellent communication skills
Preferred Skills
Experience with Ivanti/MobileIron as an MDM platform (in addition to Jamf, and with or without Intune)
Programming languages (Python, Go, Swift, Bash)
Experience with Jira Service Desk/Confluence
Ability to build and modify APIs
Experience with HTML/HTML 5, CSS, JS, ReactJS, TypeScript both web and mobile following platform specific guidelines and building robust APIs
DevOps experience in a plus
Familiarity with code repositories and checking in code
Additional Requirements
Ability to adapt to a fast-paced and dynamic work environment
Strong problem-solving skills and attention to detail
Proven ability to manage multiple priorities and deadlines
What We Offer
A challenging and rewarding role in a dynamic and international environment
Opportunity to be part of a growing company with a strong commitment to innovation and excellence
A supportive and collaborative team culture that values personal growth and development
Competitive compensation and benefits package
Powered by JazzHR
TtrCFOKtbZ
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Internet Publishing
Referrals increase your chances of interviewing at Streamline by 2x