Sr. Manager of eCommerce and Membership

MeUndies is a Los Angeles-based underwear and loungewear company best known for its softer-than-soft basics. In 2011, MeUndies disrupted the $110B underwear industry with the first online underwear subscription. Since then, the brand has inspired a passionate community of undie-obsessed individuals with its bold, comfortable products. And that’s only the beginning…

Today, MeUndies has sold more than thirty million pairs of underwear and continues to redefine the subscription market by evolving the transactional subscription to a membership centered on community and relationships with the brand. The innovative direct-to-consumer brand offers multiple purchasing options, including singles, packs, matching pairs, and monthly membership.

WHY WORK AT MEUNDIES?

It's more than a job.

We have focused on building a team of people who emulate our core values. We look for people who stay balanced, go further, build relationships, champion differences, and are humble. At MeUndies, we continue to maintain a stellar brand by working collaboratively and encouraging growth with learning opportunities. There is no such thing as a small achievement here - we celebrate it all!

We look at the necessities.

We offer competitive equity/salary packages, including targeted annual bonuses, generous parental leave, a 401k, fantastic health benefits, open time off, and more.

We have an office you’ll enjoy going to.

We currently have a hybrid work schedule, meaning Mondays and Fridays are optional work-from-home days, and Tuesdays, Wednesdays, and Thursdays are in-office days. Although Mondays and Fridays are remote/work-from-home days, the office is open, and you are welcome to come in! We’re set up to support comfortable working - hot desks, lounge, and casual seating areas, a Mother’s Room, an on-site gym & shower, and a kitchen that makes you feel like you’ve never left home. We’re dog-friendly, so your furry coworker can join you anytime.

We don’t forget the most important things.

We want MeUndies to be a place where you feel safe and comfortable, and we encourage our employees to hold us accountable for keeping it that way. We encourage open communication and a People Ops team that is ready to help. When you work at MeUndies, we take your needs as an employee (and a person) seriously. Our doors are always welcome to feedback and suggestions!

Plus those special extra things.

We also know how important it is to connect with your team members outside of everyday work. We offer catered lunches every in-office day, holiday parties, off-sites, happy hours, and an annual retreat. You’ll also get a sweet employee discount to rebuild your underwear drawer with our top-notch prints.

MeUndies is an equal opportunity employer and is committed to providing a workplace and hiring process free from discrimination. All employment decisions will be made, and all qualified applicants will be considered, without regard to age, race, creed, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), ethnicity, national origin, ancestry, disability status, veteran status, genetic information, marital status, citizenship status or other legally protected characteristic protected by federal, state, or local law. In addition, MeUndies will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

About The Role

With a growing company comes an ever-increasing team full of innovative people. We are looking for an eCommerce & Membership Sr. Manager to join the team. As the Sr. Manager of eCommerce and Membership, you will be responsible for managing the strategy of our flagship ecommerce store, MeUndies.com along with end-to-end ownership of our dynamic membership program. You’ll own the eCommerce marketing and site merchandising strategy and execution, collaborate with digital product on site optimization, and drive adoption and growth of our monthly and quarterly membership subscriptions.

What You'll Do

• Partner with Digital Product Team to define the overall e-commerce product strategy and roadmap, ensuring it aligns with delivering the highest level of value to our customers and stakeholders.
• Develop and execute site optimization and site merchandising strategy to drive increased conversion.
• Drive site merchandising efforts to enhance the online shopping experience, optimizing product placement and presentation to maximize conversion rate.
• Manage content and images on our eCommerce platform, ensuring the visual appeal and accuracy of product listings. Update site assets weekly in tandem with new product and print launches.
• Brief, review and approve all eCommerce marketing assets
• Collaborate closely with the team on A/B testing initiatives, analyzing results and iterating on strategies for continuous improvement
• Engage in cross-functional collaboration with marketing, design, and development teams to support asset development and ensure a cohesive user experience.
• Monitor ongoing eCommerce site performance and drive QA for campaign launches and new feature rollouts
• Own membership strategy across every customer touchpoint with cross functional partners to ensure membership marketing comms are consistent and clear
• Drive prioritization of all cross functional membership initiatives based on size of prize and level of effort
• Partner with Product team to drive ongoing optimization of the website membership flow to ensure frictionless experience
• Manage part time and / or offshore resources
  
  

Qualifications

• Bachelor's Degree in relevant field
• 5+ years of experience in DTC eCommerce, retail industry is a plus
• Strong prioritization skills with the ability to make data-driven decisions.
• Excellent written and verbal communication skills.
• Detail-oriented and highly organized.
• Knowledge of e-commerce platforms and tools including Shopify, Algolia and content management systems
• Checking off some but not all the boxes?! We would still love to hear from you!
  
  

The base salary range for this full-time position is $102,000 - $139,000. Within this range, individual pay is determined by various factors, including job-related skills, experience, and relevant education or training. Please note that the base salary range provided in this posting does not include any bonus, equity, or benefits you may be eligible for.