Perm remote need to be out of these states MA. TN, TX, CA, IL, PA, OH, VA
No sponsorship
ROLE
• Deploy/Enhance Control Tower and related services (CARE center) from design to go-live and partner with cross functional stakeholders to maintain the application.
• Responsible for onboarding of new customers to CARE center services and project management of related activities. Ensure seamless customer onboarding and transition of day-to-day relationship to Sr. Manager, Customer Excellence and Analytics.
• Oversee performance of CARE Center application and related KPIs.
• Guide and oversee the cross-functional Control Tower team on issue resolution and act as an escalation point for unresolved technical and operational problems with the customer.
• Manage the Control Tower team ensuring compliance with CCT values and policies.
• Identify resource needs and support the recruitment and onboarding process for new hires.
• Ensure the implementation of company and quality policies, and the management of documentation within the Control Tower scope.
• Establish and manage a strong relationship with operational counterparts on the customer side.
SKILLS
· BS/BA, MBA with a focus on Supply Chain, Transportation, or a comparable field highly preferred or equivalent level of experience. Life Sciences industry background preferred.
· Minimum 5+ years of experience in designing, deploying and managing Control Tower Operations.
· Minimum 5 years of experience in managing a team.
· PMP Certification preferred.
· In-depth logistics/forwarding experience in Life Science, Pharma, Healthcare, Medical Device industry sectors.
· Experience in designing future state Customer Experience processes and leveraging digital transformation to bring them to life.
o Experience leading product development changes in control tower applications.
o Experience developing supply chain, logistics, and customer experience analytics.
o Experience leading technical innovation to drive automation.
o Experience defining and developing KPI’s and dashboards to track success throughout the program.
· Good understanding of various systems and integrations including ERP, WMS, data warehouse and IoT. Identify system interfaces, data structures, data flow and design an overall architecture.
· ML/AI experience to help design a self-learning system that can scale rapidly.
· Advanced knowledge of computers and Microsoft Products (MS Word, EXCEL, etc.).
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Retail
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