Sr. Director, Technology Solutions

Overview

At PGA TOUR Superstore, we’re always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we’re dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Position Summary

Reporting to the Chief Information Officer (CIO) the Sr. Director, Technology Solutions will provide technical expertise, strategic leadership and oversight to a diverse portfolio of technologies in collaboration with the rest of the business. This role will oversee and guide the development of an integrated technology strategy, enterprise architecture, and a multi-year roadmap that aligns technology with business goals and promotes organizational agility and efficiency.

Duties And Responsibilities

• Responsible for helping translate the CIO’s vision and strategy into technology priorities and ensuring the alignment of the Business Technology team.
• Responsible for developing the ability to attract, hire, and retain a highly engaged and effective associates that will be able to execute the overall technology strategy going forward, with the ability to understand where upskilling vs resource matching is appropriate.
• Responsible for managing the Technology Services (Business Enablement, Portfolio Management), Store Technology, Service Desk/ITSM and Technology Infrastructure teams.
• Drive collaboration across Business Technology teams and ensure Business Partners’ needs are understood and clearly represented in strategic technology priorities.
• Continually assess the technology landscape for emerging technologies with an eye for what can be realistically accomplished within the PGATSS environment.
• Oversee targeted and/or prioritized technical project teams during implementation and stabilization of strategic new technology products and services, ensuring successful transitions and operational stability.
• Ensure allocation of financial resources to strategic technologies and services and collaborate with Business Technology leaders to maximize and scale investments on emerging, steady-state, and declining technologies.
• Provide leadership and mentorship to IT teams, fostering a culture of innovation, collaboration, and technical professional development.
• Stay abreast of relevant technology trends and technical research, especially as they pertain to the retail industry.
• Serve as a thought leader and partner to the CIO and the Business Technology leadership team.
• Where necessary, re-engineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision.
• Define and effectively communicate project milestones, service level agreements, and resource allocation to all levels of the Business and IT teams as appropriate.
• Develop and review budgets for and from the Business Technology organization and ensure they comply with stated goals, guidelines, and objectives as well as supporting the overall Business Technology Strategy.
• Lead the efforts and/or review performance of technology systems to determine operating costs, productivity/efficiency levels, and upgrade requirements.
• Benchmark, analyze, report on and make recommendations for the improvement of the technology infrastructure and underlying systems.
• Develop bid requirements for all hardware and software upgrades, review submitted bids for compliance with stated requirements, and recommend the appropriate decision for the PGATSS business.
• Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on business needs.
• Develop business case justifications and cost/benefit analyses for technology spend and initiatives.
• Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.
• Oversee provision of end-user services, including help desk and technical support services.
• Develop and implement all Business Technology policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements.
• Establish and maintain regular written and in-person communications with PGATSS’s executives, department heads, and end users regarding pertinent Business Technology activities.
  
  

Qualifications And Skills Required

• Experience with strategic planning, developing budgets, technology portfolio management, and process transformation.
• Minimum 20 years progressively responsible experience in the development, installation, and maintenance of technology systems.
• Minimum 10 years or more in a leadership role with supervisory experience required.
• Deep knowledge of computer systems with the ability to perform technical updates/recommendations when necessary.
• Deep knowledge of networking with understanding of the Open Systems Interconnect (OSI) model.
• Direct experience with leading a Service Desk organization and the ability to focus/drive improvements in that team’s ability to support the Business.
• Knowledge of IT/IS frameworks, standards and best practices (eg. NIST, PCI, ISO, COBIT, COSO, CMMI, ITIL).
• Knowledge and experience in security policies, operations, and compliance.
• Knowledge and experience in access management, business continuity, and IT risk management.
• Highly organized with strong project management skills, driving to meet/exceed organizational and departmental objectives; ability to manage projects on interrelated timeline.
• Knowledge of financial concepts, including ability to develop and manage an operating budget.
• Ability to work effectively in a complex environment involving rapidly changing priorities.
• Experience managing geographically dispersed resources, including third party professional services vendor staff located onshore and offshore.
• Strong focus and proven ability to foster working relationships between business groups and technology departments.
• Ability to foster a team environment; operate independently, and work in a matrixed organization.
• Strong negotiation, facilitation and consensus building skills.
• Excellent presentation/verbal/written communication skills to present technical and non-technical information clearly and concisely to individuals of different backgrounds, technical expertise, and levels of authority.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Extensive experience working in a team-oriented, collaborative environment.
• Proficient with Disaster Recovery and Business Continuity methodologies
• Knowledge of IT systems, application development, software change management, system documentation, and change control.
• Demonstrated successful delivery of large-scale technology projects, including ERP, CRM, HRMS, and WMS.
• Strong portfolio, program and project management background, proven success in delivering initiatives on time, on budget and in scope.
• Experience working with ServiceNow is strongly preferred.
  
  

Work Environment And Physical Requirements

Must be able to stand and/or sit for extended periods of time as the job is completed primarily at a desk each day. Variable desk heights are offered so alternatively sitting and/or standing at the desk is optional.

• Flexibility to work extended and varying hours as needed.
  
  

Travel

• Available to travel as needed.
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.

An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.