Sr. Director of ABA Operations

Be a Senior Director of ABA Operations with NeurAbilities and earn a competitive salary, have opportunities to earn bonus income, and enjoy a generous benefit package.

What to expect:

The Senior Director of ABA Operations is responsible for the growth and efficiency of the behavioral division, including P&L responsibility. This includes management of site-level operational leadership, operational process development and implementation, insurance authorization oversight, and operational training delivery. In partnership with the Sr. Director, ABA Clinical Services, this role provides oversight to ensure that each clinic has the best possible outcomes, follows best practices, and achieves the mission of NeurAbilities.

Why choose NeurAbilities:

• Competitive salary based on years of experience and skill set.
• Quarterly Bonus Income Opportunities.
• 20 days of PTO, 1 Floating Holiday (Joy Day), plus 7 paid holidays for qualified employees.
• Benefit package which offers medical, dental, and vision insurance (lowest cost medical plan is $.50 biweekly).
• Company paid Life and AD&D insurance.
• Voluntary short-term disability and voluntary long-term disability plans are available for qualified employees.
• 401K matching 100% of 3% of total compensation contribution plus 50% for 3-5% of total compensation contribution.

What you will do:

• Serving as NeurAbilities’ administrative director and providing overall daily management of the agency.
• Providing guidance for the ABA Operational function while modeling standards of leadership and fostering an environment of trust, quality, teamwork, and productivity.
• Hiring, developing, and training operational leaders within assigned sites.
• Supervising Practice Managers / Directors, including establishing performance expectations, consulting on performance and clinical issues, and monitoring program progress.
• Using and disseminating metrics to Practice Managers / Directors (Key Performance Indicators) for sound decision-making.
• Ensuring that staff schedules meet the needs of the children, youth and young adults served and accommodate their parent, legal guardian, or caregiver schedules.
• Ensuring compliance with staff qualifications and training requirements.
• Monitoring the IBHS agency’s compliance with this chapter.
• Developing and monitoring the quality improvement plan for the IBHS agency.

Operational Effectiveness

• Leading the review, approval, and implementation of new processes and tools across the clinical function, in partnership with Director of ABA Operational Support, Sr. Director of ABA Clinical Operations, and General Manager, ABA Services.
• Monitoring the progress and quality of operational efficacy and implementing corrective measures, where applicable.
• Managing operational performance expectations, quality metrics, and benchmarks that inform and support the development of strategies to improve the quality of patient care.
• Overseeing insurance authorization processes to ensure timely billing of services.
• Forecasting and planning budgetary needs for the ABA function, in conjunction with the Sr. Director of ABA Operations and General Manager, ABA Services Training.
• Partnering with the VP of People Operations and Director of ABA Operational Support to implement ABA operations competency framework and assessments.
• Overseeing execution of new operations hire training plan, in conjunction with Director of ABA Operational Support.
• Identifying gaps in training and competencies for clinical teammates and guiding Director of ABA Operational Support in providing specific areas of training focus.
• Overseeing delivery of operational and management training modules, in conjunction with Director of ABA Clinical Support.
• Providing subject matter expertise in creation of clinical and management training, designed in conjunction with VP of People Operations, Learning and Development Manager, and Director of ABA Operational Support.

What you will bring to the team:

• Bachelor’s degree in business, healthcare, education, psychology, or related field; master’s degree preferred, but not required.
• 5+ years’ experience managing multi-site provision of medical or behavioral services, including 3+ years with P&L responsibility.
• Experience attracting, hiring, developing, and retaining operational leaders.
• Strong written and oral communication skills along with strong interpersonal skills.
• A passion for building positive culture and systems. Required Knowledge, Skills, and Abilities.
• Knowledge and understanding of HIPAA practices and adherence to the policies.
• Knowledge of IBHS and managed care organization regulations and requirements.
• Ability to drive and lead practices while adhering to requirements of the state and managed care organizations.
• Ability to provide constructive feedback and maintain healthy, productive working relationships.
• Ability to analyze data and summarize progress across multiple clinics.
• Strong time-management skills along with flexibility and the ability to prioritize.
• Demonstrated attention to detail and strong written communication skills.

Working Conditions and Physical Demands:

• Estimated 60% travel, dependent on need.
• Travel is typically local during the business day between the hours of 7am and 7pm, depending upon assigned caseload, but can also extend overnight based on the destination and needs of the business.
• This job operates in both a professional and home office environment and routinely uses standard office equipment such as a computer, phone, photocopier, filing cabinet, and printer.
• Ability to lift 50 lbs. and perform tasks involving physical activity, which may include prolonged periods of walking, running, standing, bending, kneeling, squatting, climbing, stooping, and extensive self-positioning.

About the company:

NeurAbilities Healthcare is a distinguished specialty healthcare provider with a team that constantly seeks new and innovative ways to provide the best possible care for patients. Founded by a neurologist who put his vision of compassionate, high-quality patient care into practice, we remain on a mission to transform the lives of individuals with autism and other neurodevelopmental disabilities in New Jersey, Pennsylvania, and beyond. Each of our dedicated team members share the same mission of providing top-notch medical and psychological care and integrated behavior services to over 10,000 patients annually.

We develop our people by creating paths to internal promotions, but what really distinguishes us is the vibrant culture we nurture. Joy fuels our team! We gamify the workplace through events and friendly competitions while recognizing and celebrating our accomplishments with giveaways and appreciation initiatives. We are motivated by empowering our staff and patients and celebrating success.

Core Values

• Compassion – Exhibits empathy and active listening skills when working with patients and families; always expresses kindness to patients, families, and team members.
• Excellence – Demonstrates a desire to learn, grow, and develop professionally and a commitment to best practices and excellent customer service with a patient-centered mindset.
• Collaboration – Works well as part of a team, sharing knowledge and experience with colleagues for the benefit of patients and other team members.
• Joy – Exudes positivity and an appreciation for victories of all kinds and makes a conscious daily effort to raise morale for others around them.
• Integrity – Invested in our mission and in the virtue of oneself, conducting business respectfully and honestly, and always prioritizing the best interests of patients and colleagues when doing so.

NeurAbilities Healthcare Inc is an EEO Employer: All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, sex, religious creed, disability, or any other category protected under law.