Sr. Director, GM of Authentication

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At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

THE ROLE

eBay is investing in building the next generation of customer trust in an evolving marketplace. At the center of that, is eBay's Authenticity Guarantee promise in high value and strategically key categories. As the Sr. Director, GM of eBay Authentication, you will be the GM of eBay's authentication business and operations. You will own the P&L, drive eBay's vision, strategy and execution for the authentication of our luxury brands (sneakers, watches, handbags etc). Reporting directly to the Global Markets VP, GM Global Focus Categories , you will be instrumental in creating a next generation shopping experience. You will be accountable for delivering the overall vision for the future of authentication, business strategy as well as driving day-to-day operations for our global authentication centers around the world.

You will also work strategically to identify and prioritize opportunities and execute cross-functionally to drive the business forward across a variety of business-critical metrics. With P&L responsibility, you will support the management team in the achievement of corporate objectives. You will also develop and implement a global strategy and drive the definition and on-going evolution of eBay's Authentication business, continue to scale growth while implementing best-in-class practices, operation standards, and culture as a part of the Global Markets team.

Responsibilities

• Develop the Global Authentication business vision and strategy to drive growth and transform the future of ecommerce.
• Build and share a vision that identifies new opportunities, drive alignment around those and energize the organization around the future
• Foresee upcoming challenges, proactively addresses issues and drive rigorous execution to bring the strategy to life.
• Drive performance against Authentication P&L levers influencing revenue across the business.
• Drive the Global Authentication strategy through authentication reach, process, technology, operations/facilities, SLA's/shipping, collaborate closely with the product team to ensure the customer is at the center of the strategy and user experience.
• Build meaningful strategic partnerships with GM's across focused categories to enable outstanding experiences for eBay buyers and sellers.
• Partner with customer service and support teams to create global support programs.
• Build a strong organization, drive strong associate engagement and oversee team's performance on key metrics.
  
  

Knowledge/Skill Requirements

• Experience as a leader of complex operational business or General Manager in an online marketplace, digital platform, or retail environment.
• Experienced senior leader in supply chain, distribution fulfillment and/or operation centers.
• Broad functional skill-set with proven success in multi-disciplinary leadership including operations, product, shipping/logistics and P&L leadership.
• Excellent decision-making skills with a knack for identifying, prioritizing, and articulating the highest impact initiatives.
• Comfortable making decisions with imperfect information where you may have ambiguity and need to use data to meet deliverables and drive initiatives to completion within specified timelines.
• Prior experience successfully leading and inspiring diverse teams.
• Established relationships with key industry players and partners.
• Experienced at influencing and negotiating with third parties in complex deals.
• Ability to establish, drive alignment on and deliver on execution focused, growth-oriented and customer-centric set of key KPIs.
• Deep insight into e-commerce distribution and fulfillment (luxury brand experience a plus)
• Ability to develop strong cultures, lead groups of individuals effectively, and manage cross-functional coordination.
• Peerless communication and presentation skills, adroit at communicating simply and effectively in large or small group settings.
  
  

The pay range for this position at commencement of employment in California, Washington, or New York is expected in the range below.

$184,000 - $312,400

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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