NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.
NIKE, Inc.'s storytellers, Marketing and Communication sets the brand tone. A creative force of specialists tell Nike's stories of innovation and sport through advertising, brand strategy, digital engagement and product presentation. Using channels ranging from retail stores to social media, Marketing & Communication teams connect the science and art of Nike innovations to the hearts and minds of athletes around the world.
Open to remote work except in South Dakota, Vermont and West Virginia.
The annual base salary for this position ranges from $62,200.00 in our lowest geographic market to $139,200.00 in our highest geographic market. Actual salary will vary based on a candidate's location, qualifications, skills and experience.
Information About Benefits Can Be Found Here .
Nike's North America Consumer Care team is passionate about creating opportunities to deliver outstanding consumer experiences. Consumer Care members are on the front-line, working as part of a dynamic team focused on building unbreakable bonds with Athletes*! With a continuous focus on "getting the win" for all consumers, the CC Team is organized, nimble, able to effectively prioritize, and passionate about using their understanding of the consumer journey to create and preserve lasting brand loyalty.
Who are we looking for
As a North America Digital Content Creator, you'll support the world's most iconic athletic brand by arming our consumer care teams with the knowledge they need to help consumers get the most out of their Nike experience! This role will be part of a flexible, fast-moving culture made up of versatile teammates who prize collaboration, but who also have the individual confidence to take on complex independent projects. We need a skilled writer who can explain complex tasks in simple terms and use the correct voice. The ability to create content in different mediums - video editing, filming, graphic design, and deck building are included in your daily duties.
What will you work on
Our Digital Content Creator will be involved in many different projects. This person will research, write and edit digital content targeted at internal consumer care audiences. Collaborating with internal partners on content needs, based on product and business developments across the company will be required. You'll handle existing content and be on call to make timely updates when needed for our front-line support. Our writer will continually respond to internal feedback on content, make updates to existing content, or craft new content when appropriate.
The right candidate will need to adapt to different learning styles and the modern functionality of videos as references. Video filming, ability to edit, and build new and exciting ways to engage our front-line support and Athletes is an exciting part of this role.
A typical day consists of updating current content and procedures, creating new posts to notify athletes of current events, determining how to appropriately handle consumer questions with suggested verbiage, and attending cross-functional meetings to make sure we're as informed as possible for the Athlete and consumer experience.
Who will you work with
You will have close relationships with our Call Center Leadership and Athletes as well as our WHQ Leadership/Athletes - providing key information for accelerating our sales and voice of consumer growth. Connection to Global Content Teams will be essential as well to ensure content is consistent globally. Training, Quality Assurance, Service Experience, NA/Global Training, and the Elite Service Team will be everyday partners.
What you bring
Bachelors degree in Journalism, English, Marketing or Communications or equivalent combination of relevant education, experience and training
Minimum of 2 years of professional experience in content creation, copywriting or journalism; experience in a customer service contact center or in other customer service roles a plus
Experience writing for a brand, along with a deep understanding of applying brand voice
Experience serving clients or customers and adept at relationship-building. You'll need to understand a service-based approach and possess the ability to maintain composure in tense situations, as well as the capacity to empathize with others
Experience working with tight deadlines and the ability to coordinate and prioritize projects to make sure concurrent projects are finished on time
Outstanding grammar and experience with copyediting
The ability to maintain discretion with sensitive information and to display sound judgment
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Benefits
Whether it's transportation or financial health, we continually invest in our employees to help them achieve greatness - inside and outside of work. All who work here should be able to realize their full potential.
Seniority level
Entry level
Employment type
Full-time
Job function
Marketing
Industries
Retail
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