As a Service Manager, you will play a critical role in the upkeep and improvement of a Class A multifamily community. This position involves executing work orders alongside your team, managing budgets, negotiating and executing service contracts, overseeing maintenance projects, ensuring safety compliance, and leading a team of maintenance personnel. The ideal candidate will have a strong background in multifamily property management, with extensive experience in budgeting, project planning, and team leadership.
Key Responsibilities
Budget Management:
Assist in developing the service budget and financial resources for current and future maintenance and repair projects.
Analyze market trends, financial reports, staffing levels, and organizational growth to ensure adherence to approved budget guidelines.
Monitor and allocate Turnover, Capex Funds, and R&M Budgets in collaboration with the Portfolio Manager.
Contract Management:
Develop, negotiate, and execute service contracts with assistance from Corporate Purchasing.
Manage vendor contracts, contractor schedules, and work completed inspections for assigned communities.
Project Oversight:
Ensure maintenance and repair projects stay within approved budgeted expenses.
Conduct inspections for Turns, Pool, Curb Appeal, Shop, Landscaping/Grounds, amenities, Turn Process, Shop Report, Safety Inspection, and safety compliance to maintain high community standards.
Safety and Compliance:
Provide oversight for safety awareness and safety reports.
Review and improve preventive maintenance programs and ensure completion.
Develop and maintain emergency action procedures for properties.
Review Casualty Loss Claims, aiming to prevent future losses and minimize existing claim costs.
Team Management:
Hire, train, and develop new staff, including creating broad development plans for Service Managers.
Manage maintenance personnel schedules to ensure proper coverage and timely work order resolution.
Supervise direct reporting staff, conducting performance reviews and addressing performance issues.
Approve time records and manage time-off requests.
Resolve staff concerns or complaints related to job duties, performance standards, coworker relations, and supervisory relationships.
Foster a productive, motivated, informed, and goal-oriented team environment.
Training and Development:
Coordinate technical training seminars for service associates.
Monitor training program completion rates for required RISK and Safety courses.
Mentor and coach other Service Managers to meet training requirements and develop their skills.
Performance Requirements:
Knowledge of organizational and community policies and procedures.
Understanding of business concepts, research principles, and strategic decision-making.
Ability to apply policies and procedures to solve company issues.
Proven experience in property service management, project planning, and management.
Knowledge of Fair Housing laws and fiscal management.
Strong personnel management and leadership skills.
Skills and Abilities:
Excellent communication skills, both written and verbal.
Ability to read, analyze, and interpret financial reports and contracts.
Proficiency in using the internet, spreadsheets, word processing software, and Yardi for report generation.
Strong problem-solving, decision-making, and initiative-taking skills.
Ability to motivate and direct team members, ensuring high performance in line with company policies and values.
Experience and Education:
High school diploma or equivalent required.
Minimum 6 years of experience as a Service Manager in multifamily maintenance.
EPA, HVAC, CPO, MPO certifications, and CAMT certified.
Knowledge of OSHA safety rules and regulations.
Valid Driver's License with no major violations in the past 12 months.
Additional Requirements
Ability to work a flexible schedule and be on-call for emergencies during weekends, evenings, and holidays.
Commitment to living the Billingsley Core Values in all job-related activities.
Seniority level
Mid-Senior level
Employment type
Other
Job function
Other
Industries
Real Estate
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