Electronic Medical Record (EMR) technical navigation and support
Other workplace services technologies as directed
Interface with the other team members to provide additional information to assist in the resolution of cases as fast as possible
Assist in scheduled environmental integrity checks within our Data Center, responding to alerts, and providing low-impact onsite assistance if directed.
Background:
2-5 years of Face-to-face Customer Service experience, including retail
Excellent verbal and written communication skills
Experience in HR CSR role helpful but not required
Familiarity with a wide variety of technologies
Web-based applications and deployments (Citrix, PeopleSoft, Sharepoint)
Electronic Medical Record documentation and ordering support (Epic)
Workstation break/fix (PC and peripherals, mobile phone, patient vitals monitoring, printer)
Education Requirements:
Bachelor’s degree in communications, public relations, or technology, or equivalent experience in a Customer Service environment
Technical certifications are preferred but not required
40+ WPM
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Information Technology & Services
Referrals increase your chances of interviewing at Anchor Point Technology Resources by 2x