Service Center Manager

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title

Service Center Manager

Location

Houston, Texas

About Us

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry’s most difficult problems.

Job Summary

The Service Center Manager oversees the daily planning, implementation and maintenance of the manufacturing activities of the Service Center. Their duties include ensuring the effective use of materials, equipment, and personnel in producing quality products at minimum costs. The Service Center Manager selects, develops, and evaluates personnel to ensure the efficient operation of the function and leads with a focus on Safety, Quality, Delivery, Inventory and Productivity.

Responsibilities

• Ensure a health and safety environment at the Service Center (offices and shop floor) by working intensively with the team to implement EHS procedures and standards.
• Responsible for the deployment of the continuous improvement culture at the organization
• Oversee the management of the rebuild projects to meet internal and external customer specifications and internal Aftermarket requirements.
• Responsible for Proposals related to the Service Center (including or not parts and rebuilds) making sure they are delivered on time to the customers as well as contains the required scope of supply.
• Ensure that appropriate reporting, financial, operational controls and KPI’s are in place to protect business interests and to provide notice of the need for redirection.
• Effectively communicates with staff on overall company policies, procedures, business issues and other relevant information.
• Maintains effective communication with Aftermarket team regarding project deliverables and issues, customer requirements and specifications, and product development.
• Serve as the point of contact for customers on contractual matters. Act as contractual “middleman” between company associates and customers, ensuring timely review and approval / reconciliation of variations.
• Manage inventory to meet anticipated ordering needs of customers; and also meet inventory level adjustment requirements as directed.
• Actively develop talent and employee relations with HR.
  
  

Basic Qualifications

• Bachelor’s Degree or equivalent experience
• Management experience in a business, manufacturing, and/or assembly environment
• Knowledge of manufacturing performance indicators such as productivity, utilization, and efficiency
• Strong interpersonal skills – active listener, clear and concise communicator (both oral and written)
• Basic understanding of financial principles
• Knowledge of ERP/MRP systems
  
  

Key Competencies

• Understanding of manufacturing operations including production principles (capacity planning and plant loading), inventory management, quality systems, and purchasing functions
• Knowledge of manufacturing processes such as machining, fabrication, welding, assembly and product testing
• Ability to organize and manage multiple projects (and people) simultaneously
  
  

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.