Require at least 7 years of experience in a Support Engineer role.
Proficiency in Standard RPE and excellent written and verbal communication skills.
Strong expertise in Linux systems.
Hands-on experience with Python for task automation.
Skilled in Incident management processes.
Availability for on-call support duties.
Ability to troubleshoot Linux systems effectively.
Experience in task automation using any programming language.
Practical knowledge of at least one pillar of observability (metrics, logs, or traces).
Specialized Areas Of Knowledge
Working knowledge in one of the following areas: SQL, REST services (API), Load balancing and networking, Performance troubleshooting and resolution.
Strong collaboration skills.
Desired Skills
Proficiency in Python for task automation.
Familiarity with site reliability engineering practices such as service level objectives (SLOs), error budgets, blameless postmortems, and toil reduction.
Previous experience in creating operational dashboards using tools like Splunk or Grafana.
Experience in administering and/or supporting ServiceNow.
If you meet the criteria above and are looking for an exciting opportunity as a Support Engineer, we would love to hear from you.
Employment Type: Full-Time
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Staffing and Recruiting
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