Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Leads a team of IT professionals to deliver technical and leadership support focusing on exceptional customer service, satisfaction, and timeliness within the organization’s budget. The IT support team is the “face of IT” to all internal business customers, vendors, and contractors. You will serve as a technical expert, leader and mentor for the team as well as supporting strategic initiatives to enhance DN’s IT/Digital footprint.
Responsibilities
Lead the North America workplace team and operations
Oversight of PC lab team and delivery of all new hardware including workstations, mobile devices and securing them with Microsoft Intune
Responsible for license optimization within the M365 platform
Lead the implementation planning/testing and delivering of strategic workplace projects
Provide direction of Imaging team, process, and improvements
Responsible for desktop support functions in North America
IT finance software contracts/renewals, chargebacks, software tracking
People leadership – staffing levels, reviews, performance, training, growth and mentorship
Executive support. Supporting high level meetings with BOD and ELT.
Reviewing new technology an ensuring all technology used by this team is most current and fully utilized
Qualifications
Required Qualifications
Bachelor's Degree or equivalent work experience required.
Typically has 8-10 years of experience in Desktop Support and typically 2-4 years leadership experience.
Fluent business English skills (Written and spoken).
About Us
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting, Computer Hardware Manufacturing, and Financial Services
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