Senior IT Support Engineer

Job Description

As a Senior IT Support Engineer at Simplified IT Solutions, you will be responsible for the onsite and remote IT service needs of our customers. This role will support our customers' technology needs, including Microsoft/Apple desktops and laptops, Microsoft-based servers, printers, networks, and other IT-based technologies. Additionally, you will be the escalation point for tasks that other support engineers cannot resolve.

Main Responsibilities:

• Work with our clients to provide support for their Field and Remote IT service needs.
• Serve as an escalation point for tasks that other support engineers cannot resolve.
• Maintain time and expense entries in our Autotask ticketing system.
• Monitor our Datto RMM solution to ensure that our customers' IT services are operating properly.
• Maintain customer backup solutions.
• Perform proactive maintenance on our customers' IT environments.
• Maintain Client and Company Documentation in ITGlue.
• Stay current on IT technologies.
• Participate in the On-Call Rotation.
• Provide onsite support to our clients in the Denver Metro Area, Boulder, Brighton, Lafayette, and Longmont.
• Provide after-hours support as required.
  
  

Essential Duties:

• Provide high-level IT Support for Microsoft-based operating systems and software.
• Manage Windows servers and software at our customer locations.
• Provide IT Support for customer-specific software applications.
• Knowledge and experience with network infrastructures such as routers, switches, VPN solutions, wireless access points, servers, printers, and desktops.
• Provide admin support for Office 365 and its related technologies.
• Communicate with customers to keep them informed on their incidents or project status.
• Maintain ownership of all assigned tasks.
• Utilize troubleshooting tools and techniques to quickly resolve our customers' IT-related issues.
  
  

Requirements:

• 4+ years of IT experience required, with previous MSP experience preferred.
• An associate degree in information technology, Cybersecurity, Networking, Electronics, or equivalent technical or military training in a relevant field is a plus and can substitute for work experience.
• Familiarity with Datto RMM, Autotask, ITGlue, and other Kaseya-related products (not required but nice to have).
• Must have good attention to detail and be self-motivated.
• Experience with PSA/Ticketing systems such as Autotask PSA.
• IT Certifications such as:
• Microsoft
• CompTIA
• Fundamentals
• A+
• Network+
• Security+
  

Work Location:

Most of our customers are located along the Colorado Front Range, including the Denver, Boulder, Brighton, Lakewood, Littleton, Lafeyette, Longmont, and Loveland metro areas. This is a work-from-home position that will require travel to our customers' locations. Our ideal candidate would live in the Denver Metro Area.

Benefits:

We offer a competitive salary with a comprehensive benefits package, including:

• Health Care Plan (Medical, Dental, and Vision).
• Unlimited PTO Policy.
• 401k with Safe Harbor Match.
• Performance Based Bonuses.
• Training and Development.
  
  

Company Description

Simplified IT Solutions has been providing computer and networking support to businesses in the Colorado Front Range region since 1993. We specialize in reliable, efficient, and timely IT support and consulting for companies of all sizes. In the business world today, building and maintaining a reliable computer network system is not only a standard but also a necessity.

Simplified IT Solutions has been providing computer and networking support to businesses in the Colorado Front Range region since 1993. We specialize in reliable, efficient, and timely IT support and consulting for companies of all sizes. In the business world today, building and maintaining a reliable computer network system is not only a standard but also a necessity.