Direct message the job poster from American Signature Inc.
Sara Zancan
Senior Talent Acquisition and Human Resources Leader - stores and corporate recruitment for American Signature Inc (A Schottenstein Company)
At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey – an adventure. To that purpose, we are committed to providing our customers with an easy and fun shopping experience. This Sr. IT Support Center Analyst is critical to ensuring we meet this goal.
Day to day responsibilities will include
Provide IT support to company end users via phone, in person, or through the support of any IT delivered service.
Demonstrates company values through behavior, support, and mentorship of fellow team members.
Advanced IT hardware and software support.
Solves complex computer issues. Develops best practices and strategies for undocumented technologies and/or issues.
Ability to verify and report trends and make recommendations to improve system functionality.
Understand and support the company game plan.
Acts as Change Agent to support effectiveness, improvement, and development of IT business applications and processes.
Flexible with scheduling to work the day and hours needed by the business.
Ability to problem solve and work independently.
Requirements
3-5 years of remote technical support experience, preferably in a retail environment
Windows 10/11 endpoints
Microsoft Productivity Suite (M365)
Thin Client Terminals
Mac OS
Chrome OS
iOS devices
Remote Troubleshooting Tools
Understanding of the ITIL framework
Experience with ServiceNow or similar ITSM.
Basic TCP/IP
IBM Series i (AS/400) Experience Preferred
Network and Shared Printing Preferred
Endpoint Configuration Manager Preferred
EDUCATION / CERTIFICATIONS (Not required)
A+
Network+
Security+
Cisco Certification
Bachelor’s Degree or equivalent experience
Why you'll want to join our team:
Join a historic, family-owned business that has helped furnish the lives of customers for more than 70 years
Comprehensive medical, dental, and vision benefits including a 401K plan
Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses.
Employee discounts at our affiliate brands which include– Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Information Services, Technology, Information and Media, and Retail
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