Senior Account Manager

Job Description

Company Overview:

Gibson Stainless, a constantly growing B2B manufacturer of stainless steel conduit and fittings, is seeking a motivated Senior Accounts Manager to join its team. As a privately held, family-owned business, we have proudly delivered top-tier customer service and high-quality products for nearly three decades. Our team values collaboration, excellence, and a strong work ethic.

The Senior Accounts Manager will serve as the primary point of contact for our established customers and play a vital role in customer experience and maintaining our reputation for excellence. The ideal candidate will have leadership in account management, a passion for helping others and building relationships, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Serve as the main point of contact for client inquiries, requests, and escalations
• Handle inbound calls and emails from customers professional and efficiently
• Receive and process customer purchase orders, ensuring accuracy and resolving any discrepancies
• Proactively communicate between clients and internal teams to ensure smooth and timely delivery of products
• Coordinate with other departments to address customer needs
• Build rapport and establish trust with prospective and current customers
• Prepare and deliver high-value job quotes based on project information
• Follow up on quotes, ensuring our quotes are competitive and aligned with market conditions
• Report and update department heads on high profile projects
• Stay up-to-date on product knowledge, company policies, and industry trends
• Generate reports on product sales to inform business decisions
• Assist with general sales and warehouse duties as needed to support the team
  
  

Qualifications:

• Proven experience in account management, customer service, or related field
• Bachelor’s degree preferred
• Excellent communication skills, both verbal and written
• Ability to multitask and prioritize in a fast-paced environment
• Dedication to attendance and promptness
• Proficient with Microsoft Outlook, Word, and Excel
  
  

Benefits:

• Competitive wages
• Strong quarterly bonuses (company and performance-based)
• Full benefits package (complete medical, vision, and dental insurance at no additional cost to the employee)
• 401(K) retirement savings plan, offering an employer match up to 7.5% of pay
• $50K Term Life Insurance while an active employee
• Supportive and collaborative work environment
  
  

Company Description

For over 25 years, Gibson Stainless & Specialty, Inc. has been the leading provider of stainless steel conduit and fittings for primarily the electrical industry. Gibson Stainless offers conduit, fittings, and various other electrical products that are all 100% stainless steel. Many of our products are used in food and beverage, refinery, petrochemical, and offshore/marine applications where stainless steel products are needed to provide extra defense against corrosive elements.

Gibson Stainless constantly works to expand its product line and strives to be the leader in developing new stainless steel products as required by the industry.

Often referred to as the “premier stainless steel provider,” Gibson Stainless prides itself on its first-rate customer service and highest quality products. Our staff is committed to providing friendly service and immediate answers. Maintaining a large inventory, Gibson Stainless ships over 90% of its orders complete within 24 hours.

For over 25 years, Gibson Stainless & Specialty, Inc. has been the leading provider of stainless steel conduit and fittings for primarily the electrical industry. Gibson Stainless offers conduit, fittings, and various other electrical products that are all 100% stainless steel. Many of our products are used in food and beverage, refinery, petrochemical, and offshore/marine applications where stainless steel products are needed to provide extra defense against corrosive elements. Gibson Stainless constantly works to expand its product line and strives to be the leader in developing new stainless steel products as required by the industry. Often referred to as the “premier stainless steel provider,” Gibson Stainless prides itself on its first-rate customer service and highest quality products. Our staff is committed to providing friendly service and immediate answers. Maintaining a large inventory, Gibson Stainless ships over 90% of its orders complete within 24 hours.