Security Manager

Principal Function: The role of the Security Manager is to manage security operations on Conner Prairie property 24x7 utilizing the existing security staff. This is a working role that will involve working shifts at the security desk as well as providing physical security monitoring on the grounds. The Security Supervisor will respond to incidents occurring on the grounds and provide conflict resolution and support to staff encountering issues with guests.

PAY RANGE: $1600 - $1750/pay period or $41,000 - $45,500 annually

Essential Duties and Responsibilities: Duties include, but are not limited to:

• Maintains situational awareness of natural and man-made events which could potentially compromise the safety and security of personnel, business operations and the critical infrastructure.
• Provides security support to special events and festivals.
• Monitors weather and notifies personnel onsite when threatening weather is approaching.
• Coordinates the scheduling of all officers weekly and for specific shifts or events.
• Ensure that all reports and logs of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences and any other related paperwork is properly completed prior to the end of the shift.
• Completes fairly, timely and accurately, all performance evaluations on officers when required.
• Conducts onboarding and training of new Security staff.
• Report all incidents, accidents, or medical emergencies occurring after hours as required. Responds to emergencies, including medical, fire, and security alarms on property.
• Implements appropriate emergency responses to fire, safety, and access procedures by following security procedures established for these emergency protocols.
• Maintains a calm, polite and professional demeanor during potentially stressful encounters with guests.
• Assists guests regarding general inquiries and museum rules by representing the Museum and security staff in a professional and customer service-oriented manner.
• Patrols interior spaces as well as outdoors as necessary, observing guests and to deter any interaction or harm to animals or property.
• Becomes familiar with daily operations to assist with opening and closing procedures.
• Performs periodic patrols of the perimeter of the Conner Prairie property to identify any damage, vandalism, or breech that affects the security integrity of the property.
• Reports through verbal and written means, unusual circumstances, public safety hazards or any other incidents to the AVP of Facilities-Security.
• Monitors access to restricted and semi-restricted areas of the property; ensures staff, visitors, volunteers, contractors and guests hold appropriate credentials.
• Ensures adherence of museum security policies by guests, visitors, volunteers, contractors and staff. Communicates infractions of museum security policies when appropriate.
• Operates, monitors and responds accordingly using various security communication systems (two-way radio, emergency phones), fire and security alarm systems (intrusion, space, point protection, smoke, heat and pull station alarms) and closed-circuit television surveillance systems, etc.
  
  

Additional Responsibilities

• Always maintain an appropriate and professional image: attire, hygiene, activities
• Current, valid Indiana driver’s license
• Appreciation and respect for diverse people and confidentiality of information
• Must be able to work a flexible schedule, including weekends, evenings and holidays
• Ability to operate sophisticated surveillance systems
• Ability to follow written orders, write reports and maintain logs
• Ability to read with understanding and write effectively
• Ability to communicate effectively to customer and co-workers
• Working knowledge of guest service standards
• Basic knowledge and understanding of law enforcement, security and fire inspection procedures
• Proficient in Microsoft Office Suite
  
  

Supervisory Responsibilities: Supervision of security staff.

Education And/or Experience

• High School Diploma or HSE (High School Equivalency)
• Three (3) years of proven experience in security and first response
• CPR, First-Aid, AED certification or proof of attainment within 6 months of employment
• Conflict resolution training preferred, but not required
  
  

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Competencies: To perform this job successfully, all employees at Conner Prairie should demonstrate the following competencies:

• Customer Service – Responds to requests for service and assistance; Manages difficult or emotional customer situations focusing on listening without interrupting and keeping ones emotions under control; Solicits customer feedback to improve service; Maintains confidentiality and meets commitments; Remains open to others’ ideas and tries new things.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality/Quantity – Demonstrates accuracy and thoroughness; Looks for ways to promote and improve quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in a timely manner; Strives to increase productivity and works quickly.
• Safety/Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality/Dependability – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and events on time; Follows instructions; Responds to management’s direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternative plan.
  
  

Job-related Competencies – To perform this job successfully, employees in this job should demonstrate the following competencies:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  
  

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds. The employee occasionally will climb or balance; stoop, kneel, crouch or crawl; and taste or smell.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee regularly is exposed to working in wet or humid conditions (non-weather), and outdoor weather conditions. The employee will occasionally work near moving mechanical parts, in high, precarious places, near fumes or airborne particles, toxic or caustic chemicals, extreme cold (non-weather), extreme heat (non-weather), risk of electrical shock, and work with explosives. The noise level in the work environment is usually quiet to moderate.

Conner Prairie is generally open from 10:00 a.m. to 5:00 p.m., Tuesday through Sunday, this position will be required to work beyond these hours and when open for special events.