Triage of incoming requests for deployment of SCO PCA staff based on clinical complexity and urgency
Ensure requests for staff are complete and appropriate for assignment via communication with requestor and
Assign request to appropriate team member
Review of clinical documentation and records created by team members to ensure accuracy and timeliness
Provide clinical supervision of staff and provide clinical guidance and coaching for complex situations
Require coordination with other clinicians including but not limited to Rehab clinicians, care partners, Clinical Directors, Clinical Managers, central units to ensure member needs are being met.
Assists in addressing internal personnel issues, problem-solves local issues and engages in conflict management
Mentor and coach new staff
Collaborates with Clinical Education and Training to oversee and ensure competencies for newly-hired clinicians
Lead team huddles as appropriate
Assist with identification of opportunities for operational improvement under direction of the SCO PCA manager, to improve the performance of CCA
Assesses appropriateness of incoming requests and team's processes over time to suggest opportunities for Improvement mission and business objectives
Actively participates in the evaluation of own performance and progress.
Provide clinical care to members via telehealth technologies (video, chat, etc.) for a clinically appropriate clinical care and care management services.
Seniority level
Mid-Senior level
Employment type
Other
Job function
Other
Industries
Hospitals and Health Care
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