Scheduling Coordinator [75220]

Onward Search is hiring for a Photography Coordinator! This is a permanent position located in Richmond, VA.

Role is on-site 5 days a week.

The primary focus of this position is to initiate outbound calls to our member agents and facilitate appointment scheduling for our virtual tour creation. Additionally, schedulers will systematically assign appointments to photographers, optimizing routes to enhance efficiency and accommodate as many agents as possible. Strong customer service skills, meticulous attention to detail, and a proactive mindset are essential for success in this role. This role works closely with our clients, sales associates, dispatchers, and management team.

Responsibilities:

• Initiate outbound prospecting activities through phone calls, emails, and text to engage with existing Homes.com and Apartments.com clients to schedule virtual tours.
• Build and maintain relationships with clients through ongoing communication and follow-up to ensure client satisfaction with the products.
• Work closely with dispatchers and photography teams to align efforts and optimize output and reduce low production potential for photographers.
• Maintain accurate and up-to-date records of agent interactions and activities in the CRM system.
• Meet or exceed key performance indicators (KPIs) related to outreach activities and conversion rates.
• Exhibit a proactive 'first call resolution' mindset, ensuring that all member concerns are addressed promptly.
• Coordinate with photographers to assign jobs based on availability and optimize routes for maximum efficiency.
• Communicate with agents and photographers to confirm appointment details and address any scheduling conflicts or changes.

Qualifications:

• At least 2 years of professional experience.
• Experience working in an outbound calling position for customer service or business development.
• Strong time management skills and very detailed oriented.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Excellent communication (oral and written) and organizational skills.
• Knowledge of Windows, Apple OS, Microsoft Office, and Internet applications.
• A proactive and positive attitude, with a commitment to providing exceptional customer service.
• Enjoys working independently and as part of a team.
• Ability to work some nights and weekends.