Sales Education and Content Development Manager

Job Description

The Sales Education and Content Development Manager will lead strategy and implementation of the training department for the Commercial Water division. Collaboratively work with a team to provide and maintain all training materials, in-class and online curriculum, and conduct training at Innovation Learning Centers (ILCs), factory and customer locations as necessary. This includes responsibility for developing content related to product/technical training and business/programs training. Work closely with internal stakeholders and vendors to ensure consistency and up-to-date materials. Expectations include a high-quality customer experience during training events and an ownership to maintaining lab products, tools and resources for learners and internal stakeholders.

This remote position will serve nationally with an expectation to travel 50% of the time.

Responsibilities

• Work closely with the entire marketing and training team, product team, sales team, R&D team, engineering, field and technical support and key customers in developing and executing training programs that resonate with stakeholders. Collaboration with internal and external stakeholders is critical for success in the role.
• Lead team responsible for content development, ILC services, LMS management and field training.
• Align training team’s strategies to Rheem’s business goals and provide clear roadmap of curriculum development and implementation plans. Provide guidance to the organization for both technical and business training best practices.
• Champion Rheem Manufacturing’s sustainability training goals and liaise with enterprise team and cross-divisional peers to ensure we train industry stakeholders on sustainable practice and products.
• Create engaging, interactive training materials for various customer segments. New curriculum will include incorporating commitment to sustainability and our selling propositions into technical and business training material.
• Responsible for supporting all new product launches with sales, product, and technical training. Engage with cross-functional team members in the development of product and support tools, as requested.
• Expand digital learning opportunities offered through LMS platform while creating education programs that will generate operating revenue, where appropriate.
• Manage departmental budget and ensure compliance with organizational and team processes.
• Support customer events, tradeshows and media opportunities as requested. Conduct training as needed at Rheem or customer locations throughout North America.
• Develop and support our CEU program targeting our specifier audience.
• Optimize training tactics by incorporating mobile tools, cutting edge technologies, and new learning mechanisms to continuously enhance the training portfolio and delivery mechanisms.
• Establish and report comprehensive metrics to monitor training program progress and adjust strategy to deliver results.
• Select and manage vendors ensuring alignment with brand standards, goals, and budgetary expectations.
• Conduct regular meetings with your team to review updates on training and content development efforts, upcoming projects, budgets, ILC management and training calendars.
• Other duties as assigned.
  
  

Qualifications

• Bachelor’s Degree in related field (Engineering, Marketing, Business)
• 7+ years’ experience in the water heating or HVACR industry working product/application knowledge.
• 1-2 years’ experience with classroom & online curriculum design.
• Ability to travel up to 50%
• Excellent communication skills, written and verbal, with attention to detail and accuracy Ability to manage multiple projects with varying stakeholders.
• Proficient computer skills and in-depth knowledge of relevant software such as MS Office.
• Demonstrated excellent verbal and written communication skills.
• Strong analytical skills.
  
  

How To Stand Out

• Advanced Degree such as MBA or related field
  
  

The Pay scale of this role based in Colorado and Washington is $77,600 - $124,000. The pay scale for this position in California, New York City, New York or Connecticut is $83,800 - $134,000. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.

About Us

At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact lives—every day.

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, Hawaii, Idaho, Louisiana, Mississippi, Montana, New Mexico, North Dakota, South Dakota, Vermont, West Virginia, or Wyoming.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.