Sales Administrator

OVERALL RESPONSIBILITY:

Support Sales Department in all aspects of administration and reporting. Provide support in a timely manner to field sales force and dealer organizations, particularly for product flow and sales reporting. Administrate all aspects of the order process from an orders arrival all the way through to delivery including collaborating with credit, operations, warehouse personnel and freight forwarders as required.

KEY AREAS OF RESPONSIBILITY:

• Administrate and manage all aspects of direct order processing. This includes but is not limited to creation of new customer accounts, preparing orders for order entry, obtaining and reviewing appropriate customer quotes, follow-up of orders in-house for timely delivery, assisting with A/R issues as required, and reporting. Provide timely customer support and answer incoming calls and emails from customers and sales representatives.
• Maintain sales order files electronically.
• Maintain support on product delivery and changes, pricing and customer service.
• Provide timely and effective pertinent product and sales assistance as required.
• Assist in administration of product promotions and special sales programs as required.
• Direct customer service questions outside of assigned regional calls regarding order status, technical help, and product availability.
• Support sales representatives with product, paperwork, questions, delivery, problems.
• Complete and process forms for buyer/purchasing setting up NII as a vendor.
• Discuss and assist in resolving issues of purchase orders or invoices to sales representatives and customers.
• Receive and process RFCS’s and RMA’s.
• Research and resolve discrepancies in invoices, orders, and product numbers.
• Check all orders to verify pricing, discounts, and other order requirements prior to order entry.
• Release orders as required.
• Maintain SAP account details in CRM (SFDC).
• Field all customer inquiries regardless of channel (e.g., phone, email) and handle appropriately.
• Route requests for technical support to the appropriate product or technical managers. Prepare periodic reports and distribute documentation accordingly.
• Work with the Credit Department to resolve customer payment issues
• Collaborate with multiple departments (credit, product management, procurement, warehousing, and sales) to ensure orders are processed accurately and within order and shipping guidelines.

ANCILLARY RESPONSIBILITIES:

• Maintain digital database system for all orders processed.
• All other duties as required or needed.

KNOWLEDGE, SKILLS & ABILITIES:

• High School Diploma or equivalent
• Associate degree preferred but not required.
• Minimum 2 + years’ administrative experience, preferably in sales and/or marketing environment preferred
• Demonstrated working knowledge of MS Office applications (Word, Excel, Outlook)
• 3 + years’ experience with SAP and/or other ERP Software systems, highly preferred
• Experience with Salesforce, highly preferred.
• General understanding of microscope preferred, but not required.
• Strong administrative skills
• Excellent verbal and written communication skills
• Strong time management and organizational skills
• Ability to analyze information and apply the best solution to complete the order and or resolve a problem.
• Ability to apply general rules to specific problems to produce answers that make sense.
• Ability to read and understand information and ideas presented in writing.
• Ability to work at the main office headquarters at minimum four days per week.
• Ability to work under pressure and accomplish objectives with strict deadlines.
• Ability to work independently in challenging situations (time constraints, etc.).
• Ability to sit and stand for long periods of time.
• Ability to develop constructive and cooperative working relationships with others in a team environment and maintain them over time.
• Ability to work outside of regularly scheduled work hours as needed.

WORK CONDITIONS:

• Office environment located at Company facilities.
• Utilize Company laptops and monitors to complete essential and ancillary responsibilities.
• Sitting and/or standing for long hours viewing computer monitors
• Daily communications with sales specialists, peers and supervisors via face-to-face interactions, phone and remote sessions.
• Establishing interpersonal relationships across the organization and with Company vendors