Residence Manager

San Diego, CA

Salary range: $47,000 -50,000

The Residence Manager oversees all aspects of the Residential accommodations experience at our international English language campus. This includes everything from capacity management to customer service, facilities and staffing, and student welfare and safety.

The successful candidate for this position will report to the Director of Housing and oversee all aspects of student housing, including housing, welfare/discipline, and administration. Excellent communication skills are needed to liaise with our sales offices worldwide, speak with students, motivate the Resident Advisor team, and efficiently develop processes to manage a team, drive improvement, and meet performance targets.

This is an excellent opportunity to build and lead your own team, work with people from around the globe and advance your career with the world’s leading international education provider.

THE ROLE:

EF San Diego is part of a global network of language schools. With thousands of students from over 50 different countries studying in our schools, you are joining a truly diverse and multicultural environment and a team of passionate professionals dedicated to language learning, travel, and cultural exchange.

• Day to Day running of daily operations at our student residence
• Communicate with worldwide sales offices to quickly confirm new bookings and market the residence abroad
• Organize the allocation and roommate assignment process to maximize available beds and achieve high occupancy rates
• Recruit, train, schedule, and co-supervise a live-in Residence Advisors (RAs) team.
• Create a supportive and collaborative work environment where team members feel valued and motivated to perform their best.
• Create a warm, friendly, and welcoming community atmosphere for all guests (students) with fast, efficient, and proactive customer service.
• Together with the Housing Director, we build and facilitate strong operational systems and procedures to ensure a clean, safe, and happy accommodation experience for our customers.
• Ensure the satisfaction & welfare of all guests: this includes training your team and enforcing the student code of conduct.
• Establish specific, measurable goals for the team to work towards. Launch creative initiatives to increase resident satisfaction ratings and reduce maintenance response times while delivering excellent customer service.
• Work within set budgets, negotiate with suppliers and achieve cost savings wherever possible
• Be an active member and representative of the Housing team
• Collaborate with other departments within the school, regularly assisting with school-wide initiatives and events and participating in emergency phone rotation.
  
  

REQUIREMENTS:

• A bachelor's degree in business administration, hospitality management, or a related field.
• Relevant experience in property management, customer service, or hospitality.
• Strong organization/time management skills and strict attention to detail are necessary for managing multiple tasks, schedules, and teams efficiently.
• Proficiency in the Microsoft Office Package.
• Ability to work independently but also as part of a team.
• Outstanding written and verbal professional communication skills.
• Comfortable working with extremely diverse populations.
• Goal-oriented and results-driven; accountable to firm deadlines.
• Cool under pressure – willing and able to take charge in an emergency, think and react quickly to address resident’s concerns, resolve conflicts, and be comfortable with a fast-paced and ever-changing environment.
• A positive attitude, sense of humor, and empathy for others – passionate and fun!
• Flexibility – with running a large student residence, there are at times, weekend and evening work required
• The ability to speak multiple languages is a significant advantage.
  
  

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.