Reservations Agent
Darehalt Travel
Atlanta, GA
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- Answer phone calls and emails promptly and professionally
- Secure reservations based on guest preferences, dates, and availability
- Process payments securely and accurately
- Provide clear and concise information about our offerings (e.g., rooms, amenities, rates, policies)
- Upsell and recommend additional services or upgrades to enhance the guest experience
- Modify or cancel reservations according to guest requests and company guidelines
- Address guest concerns and complaints in a courteous and professional manner
- Maintain accurate reservation records and ensure all guest information is up-to-date
- Work effectively with other departments to ensure a smooth guest experience
- Excellent customer service skills with a focus on guest satisfaction
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficient in computer skills, including reservation systems and Microsoft Office Suite
- A positive and professional attitude
- Excellent time management and organizational skills
- Detail-oriented with a strong accuracy record
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Seniority level
Entry level -
Employment type
Contract -
Job function
Customer Service -
Industries
Hospitality
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