Ability to work Central Time Zone, Monday-Friday 8:30 am- 5:30 pm Central Time (2, 15 minutes breaks paid and 1 hour lunch unpaid break) - Calls will be coming in from 8-5
The Customer Support team will be handling calls regarding information on the application process and requirements, employers can reach out and then the next phase it will be handling questions from employees
The Workforce Incentive Payment Program is designed to assist employers in providing bonuses to their employees.
Employers, rather than individual employees, are responsible for applying for the incentive payments.
The incentives are intended to be passed on to the employees as bonuses.
A significant number of employers, approximately 12,000, are eligible to participate in this program.
The application process may require specific information about each employee and how the funds will be used for workforce incentives.
It is important for employers to fill out the application form completely to ensure timely approval
Log tickets for each call and follow up on the status
Provide phone support and email support using Zendesk
Seniority level
Associate
Employment type
Contract
Job function
Customer Service
Industries
Business Consulting and Services
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