We are hiring a Regional Service Manager at our client in southern California. As a Regional Service Manager, you will develop and manage the field service network throughout the assigned region, and provide technical support, as needed, in resolving escalated product issues. This is a remote, direct-hire opportunity.
The Regional Service Manager will provide product training throughout the region and will support, as necessary, major product installations, ensuring proper sizing and installation for the project.
Essential Functions
Established an authorized service network within the region of responsibility for in home/onsite service of products manufactured and sold by the company
Negotiate all labor rates for authorized service agreements within the region of responsibility
Monitor the quality of service being provided by authorized service agents and, where necessary, develop individual improvement programs for identified service agents not performing to required standards
Provide ongoing technical training to areas Sales Representatives, customers, installers, and authorized service agents
Provide support, as needed, in addressing and resolving escalated field product performance issues
Provide support on major commercial product install projects ensuring proper sizing and correct installation of products in the project
Provide developmental support to Regional Service Managers and off-site Technical Specialist located throughout North America
Serve as a liaison between the field and the Engineering department in identification of possible performance or quality issues and gathering of information in support of the same
Provide support on major product install projects ensuring proper sizing and correct installation of products used in the project
Interface with local code officials to address and work through identified code issues
Represent the company on off-site visits and/or liability investigations, as required
Maintain company provided tools, equipment, and property
Ensure all activities involved in compliance with established legislative laws and/or company policies and procedures
Work Environment or Working Conditions
Occasionally low and high temperatures
Outdoor elements such as precipitation and wind
Noisy environments, hazardous conditions
No adverse environmental conditions expected
Physical Demands
This position may require the following to be performed with or without reasonable accommodation.
Ability to ascend or descend ladders, stairs, scaffolding, ramps, and poles
Ability to lift up to 75 pounds
Ability to safely operate company provided tools, equipment, and property
Ability to sit and stand for the duration of the workday
Travel
Travel up to 75%
Qualifications
Required Education and Experience
Bachelors degree and/or equivalent experience in a related field of study such as electrical, electronics, plumbing systems, hydronics, and/or boiler systems
Plumbing/HVAC/electrical or Gas License
10+ years troubleshooting experience with residential and commercial gas water heaters and boiler systems
Previous experience in training/teaching
General Requirements
Excellent communication skills, both written and verbal, with the ability to present in front of groups
Self-start with the ability to work both individually and in a team environment
Ability to multitask
High degree of technical and analytical skills
Ability to work with various levels of people, customers, or teams
Knowledge in use of Word, Excel, PowerPoint, and various web-based tools
Customer/quality discipline
Professional approach; confidence in dealing with people
Commitment to achieving established business goals
Strong technical/customer service orientation
High level of personal integrity and honesty
Team player with the ability to operate with a great deal of independence
Preferred Requirements
Engineering degree
2+ years of experience in managing a territory
Why Is This a Great Opportunity
Benefits Package
Medical, dental, vision, and prescription insurance
Flexible Spending Account (FSA) options for medical and dependent care
Paid time off (PTO), floating holidays (FH)
Paid holidays
401(k) with company match
Company paid life insurance
Voluntary life insurance
Short and long-term disability
Professional development
Tuition reimbursement
Annual Incentive Plan (AIP)
Referral bonuses
Paid volunteer community service day
Tobacco and drug-free campuses
Employee, family, and friends discount
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at NPAworldwide by 2x